ELEMENT

PERFORMANCE CRITERIA

1. Process routine land revenue transactions

1.1 Routine land revenue transactions are processed in accordance with legislation, policy and procedures.

1.2 Collection of data and conversion to electronic form is performed accurately in accordance with organisational policy and procedures.

1.3 Land revenue documentation associated with transactions is generated in accordance with organisational guidelines.

1.4 Custody of revenue received is maintained in accordance with organisational policy and procedures.

1.5 Transactions are recorded in accordance with organisational procedures.

2. Handle routine land account enquiries

2.1 The type or category of account is established.

2.2 The circumstances for releasing land account information and to whom, is confirmed and applied.

2.3 Routine land account enquiries are dealt with in accordance with delegated authority.

2.4 Enquiries from difficult clients are dealt with in accordance with organisational guidelines and workplace safety procedures.

2.5 Reports are generated and interpreted to reflect the information required.

3. Deal with account discrepancies

3.1 Policy and procedures for identifying and reporting account discrepancies are accessed and applied.

3.2 Occasions when discrepancies should be reported are recognised in accordance with organisational policy and procedures.

3.3 Information regarding discrepancies is referred for action in accordance with organisational policy and procedures.

4. Maintain land revenue system

4.1 The types of changes that must be noted in the system are identified.

4.2 Changes are noted in the system in accordance with organisational procedures.

4.3 Changes are recorded accurately.

4.4 Legislation and information security procedures are complied with in accordance with organisational requirements.

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

generating documentation to standard organisational format

collecting data and converting it to electronic form

retrieving textual information from electronic information systems

handling enquiries from a diverse range of clients and providing responses to suit

responding to diversity, including gender and disability

handling difficult customers

using computer technology in the context of collecting land revenue

applying public sector legislation including occupational health and safety and environment in the context of land revenue collection

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

basic financial principles

the organisation's financial management practices and procedures

the different types of land accounts or categories

management of public records

tenure procedures and policies

organisation information service

legislation policy and procedures relating to land revenue collection

public sector legislation including occupational health and safety, environment, privacy and diversity

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite units that must be achieved prior to this unit:Nil

Co-requisite units that must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPETHC301B Uphold the values and principles of public service

PSPGOV301B Work effectively in the organisation

PSPGOV305B Access and use resources and financial systems

PSPGOV307B Organise workplace information

PSPGOV308B Work effectively with diversity

PSPGOV312A Use workplace communication strategies

PSPGOV314A Contribute to conflict management

PSPLEGN301B Comply with legislation in the public sector

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)

collection of land revenue in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

legislation, policy, procedures and protocols relating to collection of land revenue

access to computer system/s

case studies and workplace scenarios to capture the range of situations likely to be encountered when collecting land revenue

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when collecting land revenue, including coping with difficulties, irregularities and breakdowns in routine

collection of land revenue in a range of (3 or more) contexts (or occasions, over time)

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

case studies

demonstration

portfolios

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Routine land revenue transactions may include:

issuing a receipt

creating an account

processing a payment

producing an invoice

raising fees

raising rent

creating waiver

creating journals

creating global rebates

Legislation, policy and procedures may include:

legislation related to public land administration

public sector legislation such as equal employment opportunity, anti-discrimination, diversity, occupational health and safety

privacy legislation and freedom of information

public sector standards

jurisdictional and organisational code/s of practice and code/s of ethics

Different categories of land accounts may be specified in:

operations manuals for land revenue system

enterprise guidelines

Routine land account enquiries may include:

arrears

holder details

tenure details

rebate details

payout amount

interest rate

rental

financial details

notice details

refund fees

Account discrepancies may include:

incorrect name, address etc

change of ownership

payment not recorded

payment made twice

no pensioner rebate shown

incorrect rental called for

check on royalty rate

over-payment or under-payment

The types of changes that are required to be noted may be:

name change/mailing address

royalty rate

transfers (re-routing of notice)

re-determinations (rebates etc)

financial rates (consumer price index)

interest rate set by corporate management

change in billing details (such as due date)

concessional rentals

rent deferral

rent forgiveness