ELEMENT

PERFORMANCE CRITERIA

1. Assist with the development of policy guidelines for the organisation

1.1 Existing procedures impacted by the policy are researched and analysed for consistency with the policy

1.2 Intended audience/s for policy guidelines is researched and the required structure, language style and format are confirmed in accordance with organisational requirements

1.3 Consultation is undertaken to obtain information on the requirements of policy guidelines

1.4 Guidelines are written under direction in accordance with organisational requirements

1.5 Guidelines are developed that address the requirements of workplace diversity and meet requirements for language, style and format

2. Respond to routine policy enquiries

2.1 Policy implications and requirements are confirmed in accordance with organisational procedures

2.2 Routine information and advice on the application of relevant acts, regulations, procedures, codes of practice, standards and guidelines are provided in accordance with policy guidelines

2.3 When documentation is provided it supports the information and advice given

2.4 Intended use and consequences are considered when providing advice on organisational policy, and advice is communicated in a manner that addresses the requirements of users

2.5 Non-routine policy enquiries are referred for advice in accordance with organisational policy and procedures

3. Gather and analyse policy feedback

3.1 Policy feedback is gathered on implementation issues, and analysed and reported in accordance with organisational procedures

3.2 Information relating to the intended and actual outcomes of organisation policy is gathered during and following policy implementation, and analysed and reported in accordance with organisational procedures

3.3 Suggestions related to continuous improvement, termination or succession of organisation policy are based on policy feedback and are contributed in accordance with organisational requirements

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

reading complex and formal documents such as policy and legislation and providing information on their application

researching and providing information

preparing written reports requiring accuracy of expression and language and structures suited to the intended audience

working with legislation drafters and legal advisers

writing guidelines in plain English

working as a member of a team to consult on and prepare policy guidelines

adjusting communication to suit different audiences

responding to diversity, including gender and disability

gathering and analysing policy feedback

accessing policies and legislation electronically or in hard copy

identifying and addressing the environmental and occupational health and safety implications of policy/s being implemented

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

practices and procedures for developing policy guidelines

policy feedback mechanisms

current organisation policies

whole of government policies and international policy obligations that impact on organisation policy

organisation and government procedures and protocols

public sector code/s of ethics and code/s of conduct

equal employment opportunity, equity and diversity principles

environmental and occupational health and safety implications of policy/s being implemented

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite unitsthat must be achieved prior to this unit:Nil

Co-requisite unitsthat must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPGOV402B Deliver and monitor service to clients

PSPGOV405B Provide input to change processes

PSPGOV406B Gather and analyse information

PSPGOV408A Value diversity

PSPGOV422A Apply government processes

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)

policy information given and received in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

public sector policy and legislation

public sector standards, procedures and protocols

guidelines and protocols for developing policy guidelines

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when giving and receiving organisation policy, including coping with difficulties, irregularities and breakdowns in routine

policy information given and received in a range of (3 or more) contexts (or occasions, over time)

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

case studies

portfolios

projects

questioning

scenarios

authenticated evidence from the workplace and/or training courses methods

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in italics in the Performance Criteria is explained here.

Organisation policy may include

any aspect of an organisation's business, such as policies relating to:

core business

client services

business structure

human resources

administration

financial management

work practices

training

information technology

technical/professional requirements

Policy guidelines may include

advice on:

interpretation of policy intent

application of principles-based policy

policy implementation

processes and procedures

Consultations may be with

policy developer

legal advisers (as policy is increasingly expressed in legislation rather than administrative directions)

legislation drafters

management

end users

Diversity may include

age

cultural background

educational level

ethnicity

expertise

family responsibilities

gender

interests

interpersonal approach

language

life experience

marital status

personality

physical ability

political orientation

religious belief

sexual orientation

socio-economic background

thinking/learning styles

work experience

working styles

Policy

This unit contains employability skills.