This unit has application for fishers who choose to undertake fishing charter operations. The unit can be undertaken as an elective in fishing operations sector qualifications or as a fishing charter Skill Set along with the units:

SFIFCHA301C Develop information and advice on fishing charter trips

SFIFCHA302C Operate an inshore day charter

SFIFISH206C Maintain, prepare, deploy and retrieve hand operated lines to land catch

SFIFISH310A Adjust and position fishing gear

SFIFISH401C Locate fishing grounds and stocks of fish.

SFIFCHA302C

Operate an inshore day charter

ELEMENT

PERFORMANCE CRITERIA

1. Plan and coordinate the timetable for fishing charter operations

1.1. Planning takes account of critical factors affecting charter trips.

1.2. Schedule of trips is drawn up and advertised to customers.

1.3. Planning is responsive to customer needs and provides for contingencies.

2. Manage charter activities on board the vessel

2.1. Customers are personally greeted and provided with key information about the charter.

2.2. Crew jobs relating to charter activities are allocated and monitored.

2.3. Charter trip is conducted to schedule and includes all features as advertised or agreed with customers.

2.4. Group cohesion is facilitated through leadership, group interaction and participation.

2.5. Awareness of diversity amongst crew and customers is taken into consideration in management style and special needs are met.

3. Organise onboard accommodation and catering

3.1. Accommodation is provided according to customer booking arrangements and prepared for passengers.

3.2. Catering is planned and organised according to scope of charter operations.

3.3. Food is prepared hygienically, and food quality and storage monitored.

3.4. Customer feedback is noted and alterations made to accommodation and catering arrangements, where required.

4. Respond to unexpected events

4.1. Situation is assessed and appropriate action taken and/or assistance rendered.

4.2. Contingency plans are put into effect where required.

4.3. Health safety and emergency procedures are implemented in the case of an accident.

4.4. Unavoidable changes or delays to the charter schedule are promptly notified and explained to customers.

applying safe food handling procedures

being responsive and respectful of diversity amongst crew and customers

interacting with customers

managing crew and their duties

organising bookings and reservations, catering, accommodation and advertising

planning the coordination of resources and activities on the charter trip

problem-solving skills to deal with contingencies

scheduling the fishing charter trip and meeting its timelines and activities.

Literacy skills used for:

advertising fishing charter trips

scheduling the fishing charter trip.

Numeracy skills used for:

calculating for catering purposes.

Required knowledge

diversity and principles for responding respectfully

financial cost structure

local characteristics and features of the sea or waterway covered by charter operations

legal requirements and obligation to comply

safe food handling procedures

tourism industry knowledge.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment evidence required to demonstrate competence in this unit

Assessment must confirm ability to:

communicate with people

manage crew

plan and coordinate fishing charter schedules

solve problems in a range of situations.

Assessment must confirm knowledge of:

legal responsibilities

local knowledge of sea and waterways

local tourism industry.

Context of and specific resources for assessment

Assessment is to be conducted at the workplace or in a simulated work environment.

Resources may include:

operational fishing charter vessel

customers.

Method of assessment

The following assessment methods are suggested.

demonstration

feedback from customers and crew

portfolio of charter and vessel documents, such as vessel logs, trip schedule, policies and procedures, and crew training register

project work (work or scenario based)

written or oral short-answer testing.

Guidance information for assessment

This unit may be assessed holistically with other units within a qualification.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Critical factors may include:

destination

duration

environmental considerations

equipment and resources

language and cultural needs

special requests

type of fishing

weather patterns.

Advertised may be via:

brochures

information boards on piers

local information centres

newspapers

travel and tourism magazines.

Contingencies may include:

bad weather

cancelled trips

poor fishing.

Key information may include:

charter itinerary, including route and schedule

group rules and codes of behaviour whilst on board

health, safety and emergency procedures

regulations governing the activity.

Special needs may include:

disability

language.

Accommodation may include:

factors impacting on accommodation:

bathroom facilities

eating area

lounge

number of bunks or rooms

size of vessel.

Catering may include:

factors impacting on catering:

budget

climate

duration of trip

facilities on board for cooking

size of group

special dietary needs and requirements

staff skills.

Unexpected events may include:

breakdown of vessel and/or equipment

fire on board

loss of valuables or theft

passenger accident, injury, illness or death

passenger disruption, due to unruliness and dissatisfaction

storm, cyclone or high seas.

Unit sector

Fishing charter operations

This unit contains employability skills.