Application
This unit includes consideration of purchasing arrangements, monitoring and reviewing supplier relationships and agreements together with the quality control of supply and distribution. | |
Prerequisites
Nil | |
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA | ||
1 | Manage purchasing agreements with business customers. | 1.1 | Review distribution and supply agreements with business customers to ensure they are legally enforceable. |
1.2 | Amend existing supply and distribution agreements to meet agreed business customer and end consumer needs. | ||
1.3 | Negotiate new supply and distribution agreements according to business policy and procedures and legal requirements. | ||
1.4 | Implement supply and distribution agreements to achieve agreed business and customer objectives. | ||
1.5 | Communicate supply and distribution licences and agreements to relevant personnel. | ||
2 | Monitor supply arrangements with business customers. | 2.1 | Set measures and determinants of effective supplier relationships between the retail or wholesale business and customers. |
2.2 | Monitor ability of retail or wholesale business to meet obligations under supply and distribution agreements. | ||
2.3 | Determine satisfaction of customers with supply and distribution of retail or wholesale products and services. | ||
2.4 | Investigate customer complaints or reported problems with supply and distribution systems. | ||
2.5 | Resolve reported problems or customer complaints with supply and distribution systems and remove root causes. | ||
3 | Introduce product range. | 3.1 | Inform managers and staff of new product ranges and advise of preferred location of merchandise. |
3.2 | Implement staff training in product knowledge to introduce product range. | ||
3.3 | Demonstrate or display new product ranges to staff according to business merchandising plan. | ||
4 | Monitor quality control of supply and distribution. | 4.1 | Establish merchandise quality standards with suppliers according to legal requirements, customer requirements and business policy. |
4.2 | Monitor and ensure quality of merchandise during supply, manufacture and delivery processes. | ||
4.3 | Record stock return figures and analyse against target figures. |
Required Skills
This section describes the essential skills and knowledge and their level, required for this unit. |
The following skills must be assessed as part of this unit: develop, implement and monitor contracts and agreements literacy and numeracy skills to: read and understand a range of workplace documentation access and interpret supply and distribution information generate reports maintain distribution records and information time management strategising, planning and prioritising collecting and organising information analysing and evaluating information interpersonal communication skills to: negotiate supply and distribution agreements report and resolve customer complaints inform managers and staff of new products and how best to promote them through clear and direct communication ask questions to identify and confirm requirements share information give instructions use language and concepts appropriate to cultural differences use and interpret non-verbal communication. |
The following knowledge must be assessed as part of this unit: business purchasing and distribution practices and procedures legal considerations range decisions and practices existing supply and distribution agreements quality standards relating to: merchandising supply products customer service ethical practices affecting purchasing agreements risk management principles and techniques in analysis, assessment, development and implementation OHS aspects of job relevant commercial law and legislation. |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: negotiates and executes supply and distribution agreements according to business policy and legal requirements ensures distribution processes comply with obligations under distribution and license agreements and relevant legislation responds to customer complaints and supply and distribution problems promptly according to business policy and procedures reviews distribution processes and supply agreements to ensure continuous improvement. |
Context of and specific resources for assessment | Assessment must ensure access to: a retail or wholesale work environment relevant sources of product information relevant information and documentation, including: business policy and procedures relevant legislation and statutory requirements industry codes of practice supply and distribution data business customers with a range of supply and distribution needs. |
Methods of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: observation of performance in the workplace third-party reports from a supervisor written or verbal questioning to assess knowledge and understanding review of portfolios of evidence and third-party workplace reports of on-the-job performance. Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Assessing employability skills | Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. | |
Distribution and supply agreements may include: | delivery of products provision of services maintenance and support agreements leasing agreements and consultancies research and development. |
Business customer and end consumer needs may vary according to: | demographics economics competition social and cultural factors political influences legal factors natural factors technology. |
Business policy and procedures may relate to: | supply and distribution of merchandise interacting with customers approval processes negotiating supply and distribution agreements. |
Legal requirements may include: | industry codes of practice transport, storage and handling of goods contract law Trade Practices and Fair Trading Acts pricing procedures, including inclusion or exclusion of GST. |
Business and customer objectives may relate to: | time management standards of work quality quantity observance of policy and procedures meeting legislative requirements financial control inventory control risk management loss prevention. |
Relevant personnel may include: | manager or supervisor colleagues business or area manager internal or external logistics personnel business customer contacts end consumers. |
Customers may include: | new or repeat contacts internal or external contacts customers with routine or special requests local, regional, interstate or international customers people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities. |
Managers and staff may include: | full-time, part-time or casual or contract staff staff under contract people with varying degrees of language and literacy people from a range of cultural, social and ethnic backgrounds people with a range of responsibilities and job descriptions. |
Training may include: | formal or informal training coaching or mentoring informational seminars written information. |
Merchandising plan may relate to: | business culture current market position merchandise and product range pricing, labelling and packaging requirements. |
Suppliers may be: | local or overseas existing or new contacts internal or external. |
Sectors
Sector | Cross-Sector |
Competency Field
Product Management | |
Employability Skills
The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. | |
Licensing Information
Not applicable.