The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Recognise the presence of conflict
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Conflict situations and/or the potential for conflict are recognised and confirmed Completed |
Evidence:
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The signs, stages and causes of conflict are identified Completed |
Evidence:
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Conflict situations are avoided where appropriate, and assistance sought when necessary Completed |
Evidence:
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Records of actual/potential conflict are completed in accordance with organisational policy and procedures Completed |
Evidence:
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Deal with emotions
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Own behaviour and feelings about the situation are reflected on Completed |
Evidence:
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Own emotions are recognised and managed Completed |
Evidence:
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The other party's emotions are acknowledged and dealt with in a manner that prevents escalation Completed |
Evidence:
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Overcome barriers to communication
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Barriers to effective communication are identified Completed |
Evidence:
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Factors and issues relevant to the situation are identified, clarified and confirmed using appropriate communication techniques Completed |
Evidence:
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Third party support is sought if necessary in accordance with legislation, policy and procedures Completed |
Evidence:
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Social and cultural differences are taken into account in the communication style and approach taken Completed |
Evidence:
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Gather the facts
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The other party is encouraged to relate the facts as they see them Completed |
Evidence:
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Information from the other party, as well as emotions or behaviour, is assessed Completed |
Evidence:
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Facts from own point of view are shared with the other party objectively Completed |
Evidence:
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Additional information is gathered and included where possible, to ensure all perspectives are considered Completed |
Evidence:
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Agree on and implement action
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Strategies to solve the problem/issue are determined in consultation with the other party Completed |
Evidence:
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Where necessary, approval on agreed strategies is obtained in accordance with organisational policy and procedures, and strategies are implemented Completed |
Evidence:
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Progress is monitored with other party to confirm the effectiveness of the agreed action Completed |
Evidence:
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Records and reports are completed in accordance with legislation, organisational policy and procedures Completed |
Evidence:
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Where agreement cannot be reached on strategies for resolution, the problem/issue is referred in accordance with organisational policy and procedures Completed |
Evidence:
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