The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Administer customer file and identify booking requirements.
|
|
Interpret existing or create new records of the customer's booking requirements. Completed |
Evidence:
|
Prepare and issue documents and other materials to the customer. Completed |
Evidence:
|
Update the financial status of the customer's records accurately and according to organisation procedures. Completed |
Evidence:
|
Identify all supplier servicesto be booked according to customer's requirements and requests. Completed |
Evidence:
|
Identify details of specific products and services which have been sold and confirmed to the customer. Completed |
Evidence:
|
Where no specific product or service has been confirmed with the customer, select appropriate suppliers to ensure customer needs and prices quoted to the customer are met. Completed |
Evidence:
|
Select suppliers according to predetermined organisation negotiated arrangements and maximising the profitability of the sale. Completed |
Evidence:
|
Request products and services.
|
|
Request products and services from suppliers using the appropriate method and according to organisation procedures. Completed |
Evidence:
|
Provide full details of the required booking to ensure the customer receives the correct product or service. Completed |
Evidence:
|
Request return confirmationof all details of the booking from the supplier. Completed |
Evidence:
|
Make requests for multiple services in the most practical sequence. Completed |
Evidence:
|
Seek and request alternatives if requested bookings are not available and identify and action flow-on impacts, making adjustments to other bookings as required. Completed |
Evidence:
|
Record request and confirmation.
|
|
Keep accurate records of all bookings made, including request and confirmation, and file according to organisation procedures. Completed |
Evidence:
|
Monitor files to ensure that all confirmations have been received and follow up any outstanding confirmations. Completed |
Evidence:
|
Note and schedule future action to be taken in relation to bookings according to system and organisation procedures. Completed |
Evidence:
|
Update and finalise bookings.
|
|
Make any necessary amendments or adjustments to bookings and accurately record these according to organisation procedures. Completed |
Evidence:
|
Action paymentrequired by the supplier at the appropriate time according to organisation procedures. Completed |
Evidence:
|
Provide suppliers with any changes to the bookings according to agreed procedures and any contractual arrangements. Completed |
Evidence:
|
Advise suppliers of final customer details and requirements according to the needs of particular bookings and organisation procedures. Completed |
Evidence:
|
Minimise waste of printed materials.
|
|
Minimise use of printed materials and maximise electronic transmission and filing of all customer, supplier booking, confirmation and finalisation documents to reduce waste and negative environmental impacts. Completed |
Evidence:
|