Benchmark to manage and improve enterprise performance

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver AMPMGT601, 'Benchmark to manage and improve enterprise performance'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Benchmark to manage and improve enterprise performance' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria


Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify the need for benchmarking

1.1 Identify benchmarking as a tool for achieving strategic goals in enterprise planning processes

1.2 Analyse customer requirements, perceptions and satisfaction data to identify the need for improvement

1.3 Analyse competitor's products or processes to identify the need for improvement

1.4 Analyse company processes to determine potential improvements to efficiency

1.5 Analyse regulatory requirements to identify the need for improvement

2. Prepare for benchmarking

2.1 Determine scope and parameters of the benchmarking exercise according to enterprise priorities and plans

2.2 Estimate benchmarking resource requirements and include them in budgets and operational plans

2.3 Plan benchmarking strategies around realistic time frames and enterprise planning cycles

2.4 Identify and plan communication and mathematical requirements

2.5 Develop benchmarking goals in consultation with stakeholders

2.6 Select benchmarking teams according to agreed criteria

2.7 Confirm team roles and responsibilities and deliver training accordingly

2.8 Schedule and document benchmarking activities following consultation with stakeholders

2.9 Establish and agree criteria for internal and external benchmarking with benchmarking team

2.10 Identify internal and external benchmarking partners or sources, according to the scope, parameters and goals of the benchmarking exercise

2.11 Develop cooperative and open relationships with benchmark partners

3. Undertake benchmarking activity

3.1 Identify and negotiate logistical requirements and impacts of the benchmarking exercise with stakeholders

3.2 Develop statistical analysis and measurement frameworks

3.3 Develop and agree problem-solving processes

3.4 Analyse and document own enterprise or department functions, processes and operations according to agreed criteria

3.5 Analyse and document benchmarking partner's functions, processes, operations and performance outcomes

3.6 Compare performance to identify compatibility of measurement data, commonalities, trends, differences and gaps

3.7 Communicate comparisons or benchmarking reports to benchmarking partners according to agreement

3.8 Develop strategies for change from analysing and evaluating divergences and gaps

4. Capitalise on benchmarking outcomes

4.1 Identify opportunities for using benchmarking and benchmarking data in continuous improvement processes

4.2 Build customer consultation and feedback into continuous improvement processes

4.3 Support enterprise personnel during the change process

4.4 Measure and report improvements resulting from the benchmarking processes to stakeholders

4.5 Use benchmarking information to develop the enterprise's competitive advantage and market profile