Process credit applications

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBCUE305, 'Process credit applications'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Process credit applications' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Review and evaluate credit application

1.1 Review application to determine customer details and amount of credit required

1.2 Check existing customer records for payment history and credit standing

1.3 Obtain customer credit rating according to credit management procedures

1.4 Establish customer’s credit rating and ability to repay credit advances

2 Process credit application

2.1 Approve or decline application according to organisational policy and relevant legislation, codes, regulations and standards

2.2 If declining, explain decision to the customer and discuss alternative arrangements as necessary

2.3 Advise customer of appeal rights where appeal provisions exist and apply

3 Negotiate credit application details

3.1 Negotiate and agree payment arrangements with customer where credit approval is granted

3.2 Escalate difficulties experienced in customer negotiations according to organisational policy

4 Complete administrative arrangements

4.1 Complete and forward appropriate documentation to customer

4.2 Organise credit arrangements and record details according to organisational policy and legislative requirements

4.3 Notify customer of payment arrangements according to organisational procedures

4.4 Regularly monitor and follow up customer commitments

4.5 Resolve outstanding issues relating to credit application in an efficient and timely manner