Coordinate complex case requirements

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCM501A, 'Coordinate complex case requirements'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Coordinate complex case requirements' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Establish coordination function

1.1 Work with the client and other services to determine the nature of service inputs

1.2 Determine the interaction effect of all service inputs

1.3 Develop a plan identifying all service inputs, their timeframes and expected outcomes

1.4 Work with the services to identify the requirements and boundaries of the coordination role

1.5 Work with the services to establish communication requirements

2. Support the client accessing multiple service inputs

2.1 Provide information to the client to establish an understanding of the coordination role

2.2 Determine any client confusion, concerns and barriers in relation to accessing the range of services

2.3 Where appropriate, work with the client and other services to resolve client confusion, concerns and barriers

2.4 Work with the client to establish communication requirements

3. Monitor service inputs

3.1 Facilitate communication between services to identify duplication of service inputs

3.2 Work with services to manage service duplication

3.3 Work with the client and services to monitor progress toward outcomes

3.4 Work with the client and services to identify barriers to attaining outcomes

3.5 Work with the client and services to develop solutions to attaining outcomes in a coordinated manner

3.6 Work with the services to minimise client confusion and concerns in a coordinated manner

Qualifications and Skillsets

CHCCM501A appears in the following qualifications:

  • CHC40408 - Certificate IV in Alcohol and Other Drugs Work
  • CHC51608 - Diploma of Employment Services
  • CHC50208 - Diploma of Community Services (Alcohol and other drugs)
  • CHC50108 - Diploma of Disability
  • CHC50308 - Diploma of Community Services (Mental health)