Obtain information from external and networked sources

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CULINS402A, 'Obtain information from external and networked sources'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Obtain information from external and networked sources' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

1. Determine customer information needs

1.1 Determine and confirm exact nature of information needs with customer

1.2 Discuss options for satisfying requests with customer, taking into account any specific requirements

1.3 Where appropriate, keep customer informed of progress of delivery

1.4 Recommend alternative options to fulfil customer information needs as required

2. Clarify details of required information resources

2.1 Verify bibliographic and other relevant details sufficient to locate required information resources

2.2 Check availability of required information from external or networked sources

3. Search external and networked sources

3.1 Complete information search based on knowledge of appropriate external and networked sources

3.2 Check availability of information resources from external and networked sources by searching their library catalogues for items already held, and electronic databases

3.3 Verify knowledge of reciprocal interlibrary lending networks and document delivery systems and services to source required information

3.4 Seek assistance from colleagues to locate unusual or difficult to locate information

4. Obtain and return information

4.1 Complete and despatch requests to external sources using organisational standards, systems and procedures

4.2 Monitor requests to external sources and take follow-up action as required

4.3 Check the condition of information resources received from external sources and confirm that they meet customer needs

4.4 Monitor receipt of electronic documents and present to customers using approved delivery methods

4.5 Ensure compliance with copyright legislation in relation to supply of photocopied or electronic documents

4.6 Take action to recall material, where required, and return it to provider in the required condition

4.7 Inform provider of difficulties in relation to return of material and take action