Manage personal injury case loads

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSPIM411A, 'Manage personal injury case loads'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Manage personal injury case loads' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Manage case load

1.1. Understanding of the skills required to prioritise case load management is demonstrated

1.2. Strategies are implemented and used to manage case load commitments in line with current personal injury case plans, timeframes and in accordance with organisation guidelines

1.3. Strategies used for keeping stakeholders consulted and informed of the progress of each case are implemented

1.4. Strategies used to monitor and review progress of current case loads are implemented

1.5. Strategies and referral processes for managing and handling non-timetabled events and situations are implemented

1.6. Organisation strategies for meeting, reporting and data submission commitments for the case load are followed

1.7. Case management loads are maintained in accordance with organisation and legislative requirements

1.8. Where necessary, additional personal injury cases are referred to appropriate personnel

2. Ensure case management model is applied

2.1. Organisation procedures and guidelines are adhered to throughout the personal injury management process, from referral to closure

2.2. Appropriate internal or external stakeholder referrals for injured workers requiring personal injury management and vocational rehabilitation services are sought

2.3. Organisation guidelines and procedures are followed for the collection of information required, from initial assessment through to case closure

2.4. Personal injury plans and programs are implemented using a cooperative approach ensuring all stakeholders are informed of plan requirements

2.5. Appropriate agreement, signatures and authorisations are obtained prior to an injured person returning to work

2.6. Contact, monitoring, review and closure process are adhered to and used in accordance with organisation requirements

3. Conduct an initial assessment

3.1. Contact is made with stakeholders to gather relevant information on personal injury case in accordance with organisation guidelines and legislative requirements

3.2. Additional information is sought and obtained from relevant stakeholders as required

3.3. Initial interview and assessment is conducted in accordance with organisation guidelines and legislative requirements in order to determine conclusions

3.4. Need for specific assessment and referral services is determined in line with legislation, and referrals are provided for these in accordance with organisation policies and procedures

3.5. Appropriate information required to support the referral process (internal and external) is provided to stakeholders in accordance with organisation guidelines and legislative requirements

4. Plan case

4.1. Agreement on goals is made, in consultation with client, treating medical practitioner, employer and other key stakeholders

4.2. Additional sources of information relevant to the rehabilitation planning and process are identified and accessed appropriately

4.3. Appropriate goal setting process are negotiated with the person in accordance with organisation guidelines

4.4. People are assisted, in accordance with organisation policies and procedures, to demonstrate costs and benefits of options to assist them with the decision making process

4.5. Case plans are developed

4.6. Strategies for obtaining approvals from the treating medical practitioner and stakeholders prior to the commencement of a return to work and health program are obtained in accordance with organisation policies and procedures

4.7. Regular communication is maintained with relevant stakeholders throughout the rehabilitation program

5. Monitor and review case progress

5.1. Organisation guidelines are used to determine when to schedule multidisciplinary team and review meetings

5.2. Organisation processes are used to identify services, costs and methods of evaluation at each stage of the rehabilitation process

5.3. Indicators and triggers which suggest modification or alteration to the case plan are identified in accordance with organisation guidelines and case plan is modified or altered accordingly

5.4. Organisation guidelines are used for monitoring the progress and effectiveness of a person's case

5.5. Techniques are used in assisting an injured person with the long-term management of their injury

6. Ensue effective program closure

6.1. Organisation policies and procedures, and legislative requirements are used to identify when the provision of case services are no longer appropriate

6.2. Closure interviews or contact with the worker, are communicated using appropriate techniques

6.3. Consultation with relevant stakeholders required at the vocational program closure is undertaken in accordance with organisation guidelines and legislative requirements

6.4. Program closure is recorded and files are archived in accordance with record keeping requirements


Qualifications and Skillsets

FNSPIM411A appears in the following qualifications:

  • FNS40310 - Certificate IV in Personal Injury Management (Claims Management)
  • FNS50110 - Diploma of Personal Injury Management