Participate in breakthrough improvements in an office

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSS402053A, 'Participate in breakthrough improvements in an office'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Participate in breakthrough improvements in an office' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

1

Contribute to planning improvement events

1.1

Identify own role and functions and those of the broader office and how they contribute to value to the customer

1.2

Make suggestions for changes that might lead to improvements in the targeted process

1.3

Participate in team activities to identity breakthrough improvements to be implemented

1.4

Identify own project tasks and task sequencing for improvements

2

Assist in making improvements

2.1

Identify metrics relevant to own role in the target process

2.2

Gather baseline data on these metrics

2.3

Undertake tasks as allocated in the project plan

2.4

Communicate with team and project leader on progress, achievements and difficulties

2.5

Contribute to making adjustments and finding solutions to problems

3

Contribute to evaluating improvements

3.1

Gather comparative data on the metrics once changes have been made

3.2

Participate in team activities to evaluate the outcomes of the event

3.3

Make suggestions for additional changes and/or improvements for areas of poor performance

4

Sustain improvements

4.1

Consistently apply the new procedures/processes in own work area

4.2

Apply monitoring mechanisms

4.3

Report non-conformances and suggestions for further improvements