Implement improvement systems in an organisation

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSS405041A, 'Implement improvement systems in an organisation'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Implement improvement systems in an organisation' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria


Prepare for improvement systems implementation


Determine scope of improvement systems


Identify key performance indicators (KPIs) for inclusion in improvement systems


Prepare operating instructions and other required documentation for continuous and breakthrough improvement systems


Ensure compliance with health, safety and environment (HSE) and other regulatory requirements are addressed in improvement instructions


Identify and brief implementation team


Prioritise areas operation, or processes requiring early action


Prepare communication strategy for employees and other stakeholders


Make infrastructure and support arrangements for improvement systems


Obtain required approvals for commencement of improvement systems


Implement improvement systems


Arrange for initial training in continuous improvement (kaizen) and related competitive systems and practices for employees


Facilitate the development of operating protocols for continuous improvement at the team level


Establish decision making mechanism for system level continuous improvement


Invite suggestions for breakthrough improvements


Establish mechanism for prioritising breakthrough improvements


Establish breakthrough teams and implement priority breakthrough events


Clarify points of disagreement/uncertainty over improvement systems implementation through consultation and, where required, by reference to procedures or other relevant authority


Monitor implementation of improvement systems


Consult stakeholders on processes and perceived success of early implementation of continuous and breakthrough improvement events


Analyse processes and operations to quantify variations in KPIs over early period of implementation of improvement systems


Identify and solve ongoing performance issues


Negotiate any differences between problems and proposed solutions


Develop plans and obtain agreements to implement further improvements


Implement improvements


Measure changes and calculate benefits


Complete all relevant documentation


Communicate achievements to stakeholders


Institutionalise continuous improvement


Arrange for regular reviews of improvement systems


Integrate improvement system reports with other reporting processes, including visual management systems


Arrange for regular reporting of improvement system results to customers and other critical stakeholders