Undertake a qualitative review of a process change

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSS407005A, 'Undertake a qualitative review of a process change'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Undertake a qualitative review of a process change' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)

Elements and Performance Criteria


Study a change


Identify changes which have occurred


Select a change or group of related changes to analyse


Determine the initiation of the selected change


Gather information on the situation within the organisation and along the value stream prior to the change


Gather information on the implementation of the change


Gather information on the intended benefits of the change


Gather information on the situation within the organisation and along the value stream after the change


Determine whether results of change have been constant or have changed over time


Collate and prepare gathered information for distribution


Agree results of change with stakeholders


Present and discuss collected information with relevant stakeholders


Modify collected information, as required, based on stakeholder input


Develop a consensus view of the result of the change which is supported by the information available


Validate the consensus view with stakeholders


Identify future improvements


Discuss lessons learned from the reviewed change with stakeholders


Capture key knowledge from the review of the change in accordance with systems and procedures


Identify future improvements in collaboration with team members


Validate identified future improvements with stakeholders


Obtain sign-off from process/system owner


Start the process for implementing future improvements


Check that planned improvements have occurred


Take action to sustain improvement by standardising