Build relationships between teams in an operations environment

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSS407006A, 'Build relationships between teams in an operations environment'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Build relationships between teams in an operations environment' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

1

Identify organisational relationships

1.1

Map actual and intended process flows within and between teams

1.2

Map actual and intended communication/information/data flows within and between teams

1.3

Identify and map other interactions (actual and intended) within and between teams

1.4

Determine the consequences in terms of customer benefit of intended flows/interactions

1.5

Determine the consequences in terms of customer benefit of the actual flows/interactions

2

Foster cooperation within team

2.1

Present relationships information to team members

2.2

Discuss areas where greater cooperation would yield benefits

2.3

Agree on ways to achieve greater cooperation in these areas

2.4

Facilitate team implementation of agreed changes

3

Foster cooperation between teams

3.1

Present relationships information to teams/team representatives

3.2

Discuss areas where greater cooperation would yield benefits

3.3

Agree on ways to achieve greater cooperation in these areas

3.4

Obtain any necessary approvals for proposed changes

3.5

Facilitate implementation by teams of agreed changes

4

Identify sources of tension, conflict or competition

4.1

Examine team and individual key performance indicators (KPIs) for sources of conflict/competition

4.2

Examine flows and interactions for possible sources of conflict and competition

4.3

Observe interactions between team members and identify tensions, conflicts and competition

4.4

Observe interactions between teams and identify tensions, conflicts and competition

4.5

Observe response to change and resistance to change

5

Reduce causes of tension, conflict or competition

5.1

Draft modified KPIs to reduce causes of conflict and competition

5.2

Draft modified systems causing conflicting flows and interactions

5.3

Facilitate discussions within and between teams to identify causes of tensions, conflicts and competition

5.4

Facilitate discussions to develop a consensus solution to identified causes of tensions, conflicts and competition

5.5

Obtain any required approvals for suggested/drafted changes

5.6

Facilitate the implementation of the agreed solutions

5.7

Take actions to ensure agreed changes become standard practice