Lead a problem solving process to determine and solve root cause

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSS407012A, 'Lead a problem solving process to determine and solve root cause'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Lead a problem solving process to determine and solve root cause' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)

Elements and Performance Criteria


Recognise complex problem


Identify a complex issue which needs to be addressed


Undertake an initial investigation of the issue


Determine initial areas of expertise and data which may be required to analyse the problem


Develop an initial definition of the problem


Develop problem solving methodology


Draft a problem solving methodology


Develop required approaches and protocols for obtaining required data and information


Establish group to assist with problem solving


Allocate tasks, responsibilities and reporting arrangements to group


Develop arrangements for consultation with required people outside of group


Analyse problem


Apply methodology


Obtain data/information


Review problem definition


Review methodology


Obtain additional data/information as required


Identify root cause


Map causal links for the problem


Determine indicators of the problem or the problem precursors


Identify causes which can be controlled/brought under control


Develop a solution


Develop solutions for controllable causes


Determine benefit/cost for proposed solutions


Investigate proposed solutions for efficacy


Select the best available solution


Obtain necessary support and authorisations for proposed solution


Check problem is solved and standardised


Monitor indicators of problem/problem precursor


Review problem solution/implementation as required


Ensure appropriate solution is standardised