Develop problem solving capability of an organisation

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSS408007A, 'Develop problem solving capability of an organisation'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Develop problem solving capability of an organisation' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria


Develop an appropriate organisational framework


Determine or review available problem finding strategies in the organisation


Analyse the current selection and application of problem solving tools and gauge effectiveness


Determine preferred problem solving strategies for the organisation


Determine or review the desired outcomes from use of selected problem solving strategies


Review organisational structure to facilitate improvement in problem solving


Develop a training strategy to improve problem solving ability


Develop reporting framework and guidelines


Develop corrective action identification and tracking systems


Obtain support from relevant process/system owners for proposed changes


Improve problem solving ability


Implement training strategy


Ensure problem solving occurs using groups or teams


Provide resources to ensure problem solving occurs


Confirm with teams and groups that training and resources deliver capability to solve complex problems


Monitor problem solving to determine if improvement in developing problem solving solutions is achieved


Provide resources to ensure solutions are implemented


Ensure reporting and corrective action tracking occurs


Review problem solving effectiveness


Review corrective action tracking


Determine benefit/cost from solutions


Analyse interactions of multiple problems with each other and the organisation


Review problem solving strategy


Make improvements to problem solving strategy and approach