Work with interpreters

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPGOV419A, 'Work with interpreters'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Work with interpreters' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Identify interpreting needs

1.1 The need for interpreting services, the type of service and client preferences are identified in consultation with the client or client representative.

1.2 The purpose of interpreting is determined to ensure the competency of the interpreter meets organisational requirements.

1.3 Interpreting language is identified and any specific requirements to support interpreting service are determined.

1.4 Where clients refuse interpreting services but they are needed for communication, the client is advised that communication cannot proceed and access to interpreting services at least for interviewer is negotiated or communication deferred in accordance with legal and organisational requirements.

1.5 Details of interpreting needs are recorded in accordance with organisational policy and procedures.

2. Make preparations for using interpreting services

2.1 Legal and ethical responsibilities relating to the use of interpreters are identified and clarified if necessary.

2.2 Client appointments are coordinated with interpreter bookings to ensure the need for interpreting services is met in accordance with client needs.

2.3 Additional time is allocated to appointments to allow for interpreting needs.

2.4 Full details of interpreting requirements are provided at time of booking to ensure efficiency and effectiveness of process.

2.5 Any specific requirements to support interpreting service are arranged in accordance with client and organisational needs.

3. Conduct a meeting/interview using interpreting services

3.1 Positioning arrangements are made in consultation with the interpreter, and the role and ethical requirements of the interpreter are confirmed.

3.2 Introductions are made, and time is provided for the interpreter and client to familiarise themselves to ensure a good understanding of language and other cultural issues.

3.3 Communication is directed to the client, not the interpreter, in a manner that allows for effective exchanges of dialogue.

3.4 If clarification/explanations are needed from the interpreter, the client is informed first that this is to happen.

3.5 Judgment is used to address or refer problems resulting from cultural/societal differences, situational or ethical issues in accordance with organisational policy and procedures.

3.6 The meeting is closed in accordance with organisational protocols and the interpreter debriefed as required.

4. Monitor the safety and well-being of interpreters

4.1 Induction of interpreters into environment/situation is conducted in accordance with legal requirements and organisational policy and procedures.

4.2 Safety of interpreters is monitored in terms of occupational health and safety responsibilities.

4.3 Safety equipment is provided as required in accordance with the environment/situation.

4.4 Interpreters are protected from physical contact/violence or harassment from clients in accordance with workplace safety requirements.

4.5 Stress of interpreters is monitored and debriefing/counselling services are offered/arranged for interpreters in accordance with organisational policy and procedures.

Qualifications and Skillsets

PSPGOV419A appears in the following qualifications:

  • PUA32709 - Certificate III in Public Safety (Intelligence Operations)
  • PSP40704 - Certificate IV in Government (Service Delivery)
  • PSP42010 - Certificate IV in School Support Services
  • PSP41904 - Certificate IV in Government (School Support Services)
  • PSP40104 - Certificate IV in Government