Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPWPR504A, 'Support resolution of complaints relating to workplace relations processes'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Support resolution of complaints relating to workplace relations processes' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Clarify details of complaint and explain procedure | 1.1. Complainant details are obtained and recorded and nature of involvement in workplace relations issue is confirmed. 1.2. Resolution procedure for complaints and impartiality of advisor are explained to complainant and confirmed as understood and accepted. 1.3. Details of complaint are obtained, recorded and verified with complainant. 1.4. Issues are analysed and those that cannot be resolved are explained or referred according to workplace procedures. 1.5. Process for issues that fall within level of authority is clarified and timeframe for resolution is proposed. |
2. Review records of workplace relations issue and conduct research | 2.1. Organisational records of the workplace relations issue and actions taken, information gathered and advice given are reviewed and possible errors or gaps in information are identified. 2.2. Staff and relevant stakeholders are consulted to clarify details of the workplace relations issue and gather information to complete or amend records. 2.3. Research is conducted to complete or amend information and advice. 2.4. Importance and urgency of the complaint are assessed and priority is allocated to enable timely and effective action. 2.5. Expert advice is sought as necessary according to workplace procedures. 2.6. Additional or amended information is recorded and validated with colleagues or relevant persons. |
3. Report on resolution of complaint | 3.1. Additional or amended information is incorporated into response according to complainant requirements and workplace procedures. 3.2. System records or reports are completed and processed according to workplace requirements. 3.3. Response is checked for accuracy, clarity, suitability of language for intended audience and compliance with workplace requirements. 3.4. Communications are conducted with complainant to convey outcomes of review and research. 3.5. Queries relating to additional or amended advice or to complaints procedures are responded to promptly and effectively. |
4. Contribute to process improvement | 4.1. Factors contributing to incomplete or incorrect information or advice are assessed and recorded. 4.2. Strategies for continuous improvement are suggested, sought from colleagues and relevant persons, and discussed. 4.3. Appropriate strategies are selected and proposals for change are documented and processed according to workplace procedures. |