Coordinate emergency communications centre operations

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PUAECO009, 'Coordinate emergency communications centre operations'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Coordinate emergency communications centre operations' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Coordinate availability and deployment of resources

1.1

Monitor and adjust allocation and deployment of resources to meet incident or operational requirements

1.2

Assist emergency communications centre operators by making incident resourcing decisions prior to the arrival of resources at an incident

1.3

Maintain coordination and liaison with support services and other agencies to optimise incident resourcing

1.4

Manage and action external requests and notifications, in accordance with organisational procedures

2

Support emergency communications centre team

2.1

Allocate, supervise and review shift activities of the team

2.2

Manage situations that arise during routine and peak periods, including responsibility for assigned personnel

2.3

Maintain liaison with senior management and on call personnel

2.4

Maintain rosters, in accordance with level of responsibility

2.5

Manage shift changes to facilitate effective hand over

2.6

Monitor welfare and safety of personnel and take appropriate action, as required

3

Manage emergency communications centre facility

3.1

Maintain physical resources and equipment required for the operations of the centre, in accordance with organisational procedures

3.2

Implement equipment maintenance processes and procedures

3.3

Analyse and respond to system faults and equipment failures

4

Collect and analyse data, and prepare reports

4.1

Monitor completion of incident records by emergency communications centre operators and act to address any identified gaps

4.2

Collect and maintain statistical data

4.3

Collate data and prepare reports for senior operational staff and managers

4.4

Prepare evidence for relevant authorities, organisations or agencies


Qualifications and Skillsets

PUAECO009 appears in the following qualifications:

  • PUA42710 - Certificate IV in Public Safety (Emergency Communications Centre Operations)
  • PUA42712 - Certificate IV in Public Safety (Emergency Communications Centre Operations)