Assist customers with prescriptions

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIRCDIS001, 'Assist customers with prescriptions'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Assist customers with prescriptions' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Verify prescription and customer details.

1.1.Follow organisational procedures for supplying prescription medicines throughout customer transaction.

1.2.Approach customer in a timely manner and accept prescriptions.

1.3.Check customer prescriptions for currency.

1.4.Confirm details of customer name, address, entitlements and age as appropriate.

1.5.Respect privacy and confidentiality of customer information.

2. Confirm customer prescription needs.

2.1.Identify and confirm items to be dispensed.

2.2.Provide brand substitution information according to organisational procedures, determine customer preference and obtain consent.

2.3.Recognise and refer prescription discrepancies and other situations to supervisor or pharmacist.

2.4.Advise customers of expected prescription preparation and delivery time.

2.5.Accurately record customer information for dispensing and lodge verified prescriptions.

3. Return prescribed medicines to customers.

3.1.Verify pharmacist has checked dispensed prescription items and check for correct medicines and quantities against prescription.

3.2.Verify correctness of dispensed items with customer and ensure customer or agent signs and dates prescription as confirmation of receipt.

3.3.Read and pass on messages from pharmacist and use questioning to confirm customer understanding.

3.4.Recognise customer need for additional assistance or therapeutic advice and refer to pharmacist.

3.5.Supply dispensed medicines in appropriate packaging.

3.6.Provide information on companion products required to effectively use medicines.

3.7.Retain filled prescriptions in nominated secure area.