Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SISXCCS403A, 'Determine needs of client populations'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Determine needs of client populations' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Analyse needs of client populations. | 1.1. Identify client populations for relevant service area. 1.2. Source information on client populations through formal and informal channels, according to relevant legislation and organisational policies and procedures. 1.3. Analyse and interpret information to identify and assess client needs, expectations and satisfaction levels with current service delivery. 1.4. Identify issues in the immediate environment that may impact on the ability to address client population needs. 1.5. Identify and analyse competitive service delivery and scope best practice. |
2. Plan and develop client services. | 2.1. Assess current service provision according to identified client population needs and industry best practice, and identify gaps. 2.2. Develop a plan to deliver improved client services according to analysis, relevant legislation and organisational policies and procedures. 2.3. Select strategies to implement service-delivery plan in consultation with appropriate personnel. 2.4. Monitor service delivery according to organisational policies and procedures. 2.5. Modify specific aspects of product or service delivery to meet changing client service requirements, according to relevant legislation and organisational policies and procedures. |
3. Evaluate client service provision. | 3.1. Seek feedback from clients on level of satisfaction with service provision. 3.2. Review service delivery according to organisational policies and procedures. 3.3. Make recommendations for further improvements to service delivery based on review and client feedback. 3.4. Implement appropriate initiatives to improve service delivery in consultation with appropriate personnel and according to organisational policies and procedures. |