Conduct a Keno game

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SITHGAM003A, 'Conduct a Keno game'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Conduct a Keno game' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria




Advise customers on features of Keno.


Provide information to customers on the operation of Keno games.


Advise customers on Keno promotions where appropriate.


Respond to customer complaints and queries courteously according to enterprise procedures.


Process bet types.


Identify and confirm verbal and standard entry bet types correctly.


Process bet types according to designated procedures.


Pay out prizes.


Check tickets through the card reader, scanner or by serial number.


Process cash and cheque payouts according to pre-set limits.


Perform cash and cheque transactions according to agency and system limits.


Refer large payouts, bets, cash-ins and cash-outs to the appropriate person.


Cancel tickets.


Cancel tickets through the card reader or scanner, by serial number, or when not available, through arranging a claim for cancellation through appropriate measures according to enterprise procedures.


Re-issue tickets where required according to enterprise procedures.


Operate General Functions.


Consider General Functions and use when necessary according to authorisedlimitations to assist the operator in cash high or cash low, disputes, signing on or signing off, balancing, maintenance and game information.


Seek authorisation from the appropriate person where required.


Clean and maintain terminals.


Clean card readers regularly.


Change new paper rolls and ribbons as appropriate.


Identify maintenance problems promptly and take appropriate measures.


Monitor security of Keno operations.


Follow Keno rules according to enterprise and legislative requirements.


Use the terminal disable function when appropriate.


Handle and balance cash and float according to enterprise procedures.


Where appropriate, call the Keno Hotline for assistance.


Observe players and onlookers and note and report unusual practices accurately and promptly.

Qualifications and Skillsets

SITHGAM003A appears in the following qualifications:

  • SIT20207 - Certificate II in Hospitality
  • SIT30707 - Certificate III in Hospitality
  • SIT40307 - Certificate IV in Hospitality
  • SIT60307 - Advanced Diploma of Hospitality
  • SIT50307 - Diploma of Hospitality