Manage a business continuity crisis

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SITXCRI002, 'Manage a business continuity crisis'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Manage a business continuity crisis' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify and acknowledge the crisis.

1.1.Consider impacts on business operation through early identification of triggers for a downturn in business.

1.2.Access and interpret information relevant to crisis.

1.3.Identify and acknowledge internal and external crises.

2. Assess impacts on the viability of the business.

2.1.Involve key people in assessment of crisis.

2.2.Review organisational documents to determine current financial and operational status of business.

2.3.Produce new financial forecasts based on known information about crisis.

2.4.Produce a range of forecast options based on reasonable and worst case predictions of impacts.

2.5.Monitor severity of crisis and adjust forecasts according to swiftly changing circumstances.

2.6.Determine severity of business impacts and develop recommendations to ensure financial viability of organisation.

3. Adapt business operations to manage the crisis.

3.1.Develop and implement emergency operational plan to manage the crisis.

3.2.Involve key people in managing business crisis and integrate their perspectives.

3.3.Implement accepted recommendations for changing business operations.

3.4.Communicate new practices to key people including external suppliers.

3.5.Re-align staffing arrangements to control wage costs.

3.6.Gain staff confidence in current managerial activity and commitment to the business in crisis.

3.7.Re-align products and services to meet current market needs.

3.8.Re-negotiate with suppliers to achieve optimum profitability during crisis.

3.9.Implement promotional and public relations activities to ensure consumer confidence.

4. Monitor and evaluate business operations.

4.1.Monitor business activity and profitability throughout all stages of crisis.

4.2.Seek internal and external feedback on effectiveness of emergency business operations.

4.3.Identify and respond to inadequacies in emergency operational plan to account for changing circumstances.

4.4.Continually adapt business operations to ensure business continuity.