Develop and maintain operational procedures for transport and logistics enterprises

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver TLIL5020, 'Develop and maintain operational procedures for transport and logistics enterprises'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Develop and maintain operational procedures for transport and logistics enterprises' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.


Plan and develop operational procedures


Processes requiring development/modification of operational procedures are identified and confirmed with relevant personnel and business units


Scope, focus and extent of the operational procedure/s are discussed and validated with affected personnel


Current procedures are evaluated to ensure development is not unnecessarily duplicating previous work


Factors likely to impact on the development process are identified and techniques are adopted for their incorporation into the procedure/s


Proposed operational procedures are researched using a range of sources and provision is made to include user input


Operational procedures are developed, documented and verified with relevant internal/external personnel and/or organisations, in accordance with workplace procedures


New operational procedures are trialled with a target group as required


Performance indicators are developed to measure the effectiveness of the operational procedure/s


Monitor the implementation of the operational procedure/s


Introduction of the operational procedure/s for selected units/job functions is planned with affected personnel to ensure understanding and the need for compliance


Effective induction and supervision is provided to support personnel in implementing the new procedure/s


Personnel performance is monitored to ensure adherence to the operational procedure/s and to assess the requirement to modify the process


Solicited feedback is actively sought from personnel implementing the operational procedure/s


Evaluate the implementation of operational procedures


Effectiveness of the operational procedure/s is assessed against developed performance indicators


Operational procedure/s are modified/deleted as required, in accordance with evaluation mechanism and enterprise requirements


Relevant personnel are kept informed of the evaluation process and advised of subsequent changes to operational procedure/s


Records, reports and recommendations for improvement are managed within the workplace information systems and processes