This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

meeting management and chairing skills including

active listening

questioning

conflict management

time keeping

oral communication skills specific to the conduct of meetings including presentation skills

written communication skills specific to writing agendas supporting notes and minutes

summarising and minute taking

The following knowledge must be assessed as part of this unit

different types and formats of meetings including general awareness of procedures for formal meetings

standard procedures for formal meetings including

agenda format and order

types of seating arrangements

meeting terminology

minutes

role of chairperson and other office bearers

group dynamics

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

project or work activities that show the candidates ability to plan for and conduct effective and structured meetings using appropriate procedures protocols and documentation

ability to use effective communication skills in the conduct of meetings

Context of and specific resources for assessment

Assessment must ensure

management of a meeting in a meeting facility appropriate to size and style of meeting

involvement of multiple meeting participants

use of agendas minutes and other supporting documentation relevant to subject matter of the meeting

Methods of assessment

A range of assessment methods should be used to assess the practical skills and knowledge required to plan and manage meetings The following examples are appropriate for this unit

direct observation of a meeting chaired by the candidate

review of agendas minutes and supporting documentation prepared by the candidate

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SITXCOMA Deal with conflict situations

SITXCOM003A Deal with conflict situations

SITXHRMA Lead and manage people

SITXHRM005A Lead and manage people

SITXMGTA Develop and implement operational plans

SITXMGT002A Develop and implement operational plans

SITXMGTA Manage projects

SITXMGT003A Manage projects.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Meetings may include:

Documentation from meetings must include: