The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Coordinate group movements.
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Maintain the tour schedule wherever possible through effective communication with the group. Completed |
Evidence:
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Use techniques to promptly attract group attention when required. Completed |
Evidence:
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Advise the group sensitively and accurately about ways in which minimum disruption and disturbance can be caused to other tour members, host communities and the environment. Completed |
Evidence:
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Complete physical group movements in an orderly manner, checking group numbers at appropriate times. Completed |
Evidence:
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Advise customers of appropriate procedures if they become separated from the group. Completed |
Evidence:
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Provide instructions in a manner and pace appropriate to the particular group. Completed |
Evidence:
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Encourage customers to seek clarification of instructions where necessary. Completed |
Evidence:
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Locate lost or late group members, ensure they rejoin the group and are advised of future need to comply with group movements. Completed |
Evidence:
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Encourage group morale and goodwill.
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Use techniques to build group cohesion during the tour. Completed |
Evidence:
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Balance the needs of individuals and the group in the conduct of the tour. Completed |
Evidence:
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Deal with conflicts and difficulties.
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Assess potential for conflict promptly and take swift and tactful action should conflict arise, to prevent escalation and assist resolution. Completed |
Evidence:
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Take appropriate action to deal with difficult tour members. Completed |
Evidence:
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Respond to conflicts and difficulties in a manner likely to optimise the goodwill and morale of the group. Completed |
Evidence:
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Follow procedures for controlling drug or alcohol-affected customers according to company guidelines and legal requirements. Completed |
Evidence:
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