Check in aircraft passengers

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver AVII2007, 'Check in aircraft passengers'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Check in aircraft passengers' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.


Greet passenger


Passenger is greeted in accordance with workplace customer service procedures


Passenger is asked for name and flight details


Photographic identification is requested from passenger and identity is confirmed


Check in passenger using manual process


Passenger name is identified and confirmed on passenger list for nominated flight in accordance with manual check-in procedures


Passenger seating preference on aircraft is sought and allocated where possible


Passenger check in is recorded on passenger list and a suitable and available aircraft seat is allocated


Passenger is advised of changes in flight arrangements including delays, cancellations and gate changes


Check in passenger using computerised process


Passenger name and indicated flight are entered into the system in accordance with computerised procedures and relevant workplace procedures


Passenger flight booking is confirmed on the system


Appropriate action is initiated to resolve the problem of a passenger name not being found in flight bookings in accordance with workplace procedures


Passenger aircraft seating preference is sought or confirmed from loyalty program preference profile


Passenger is advised of prohibited items not to be carried onto aircraft or carried in baggage, in accordance with regulatory requirements


Passenger check-in is confirmed on flight management systems, and suitable and available aircraft seating is allocated in accordance with workplace procedures


Check in baggage


Passenger is requested to present baggage for check in


Cabin baggage items are checked to ensure they fall within allowable passenger baggage requirements, and passenger is courteously advised to check in non-compliant cabin baggage items with other items in aircraft hold


Passenger checked-in baggage is weighed on scales in accordance with workplace procedures and compared to passenger class of travel allowable limits


Passenger is advised and arrangements are made for excess baggage payment for baggage above allowable limit but permissible under excess baggage rules, in accordance with workplace procedures


Passenger is advised about baggage above allowable limit where excess is not permissible under regulatory requirements, and is requested to take appropriate action to reduce baggage weight to within allowable limit in accordance with workplace procedures


Baggage details are recorded on aircraft baggage list and entered into computer system in accordance with workplace procedures for type of check-in process being used


Baggage is labelled in accordance with workplace procedures using either manually or printer-produced tags in accordance with system being used, including overweight, oversize or fragile labels as required


Passenger loyalty program baggage labels are applied as required


Passenger baggage is placed on baggage belt or cart in preparation for aircraft loading


Passenger baggage check-in record is attached to ticket or boarding pass sleeve


Baggage is handled at all times in accordance with work health and safety (WHS)/occupational health and safety (OHS) regulations and workplace procedures


Respond to problems during check in


Problems arising during check in are promptly identified and clarified in accordance with workplace procedures


Hazards are identified, risks are assessed and hazard management is implemented


Options to resolve identified problems are explored in consultation with passenger and other staff in accordance with workplace procedures and relevant regulatory requirements


Passenger check-in problems not immediately resolved are referred to appropriate supervisor or other relevant staff for action in accordance with workplace procedures


Issue boarding pass


On finalisation of check-in procedures, a manual or electronic boarding pass is issued and presented to passenger in accordance with workplace procedures


Passenger attention is drawn to relevant details on boarding pass including flight code, boarding gate and required boarding time


Direct passenger to security gate


Passenger is directed to security gate in accordance with workplace procedures


Passengers subscribing to a loyalty scheme and/or airline club are advised of location of appropriate lounge and facilities in accordance with workplace procedures