Coordinate services for people with disabilities

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCDIS511A, 'Coordinate services for people with disabilities'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Coordinate services for people with disabilities' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Demonstrate commitment to high quality services for people with disabilities

1.1 Demonstrate consideration and understanding of the context, models of service delivery, underpinning values and philosophies of the sector, in all work undertaken

1.2 Ensure all work undertaken is consistent with current relevant policies and legislative requirements for models of best practice service delivery for people with disabilities

1.3 In all work, demonstrate understanding of issues facing people with disabilities and their carers

1.4 Demonstrate commitment to access and equity principles through all work in the sector

2. Develop and implement programs for meeting client needs

2.1 Undertake appropriate planning to ensure client needs are met

2.2 Put in place mechanisms to ensure client service information is recorded, maintained and applied to future client dealings so service developments are well informed and appropriate

2.3 Develop required programs

2.4 Review client services in consultation with clients and other relevant people

2.5 Ensure client service delivery upholds the organisation's reputation, addresses individual client differences and meets duty of care responsibility

2.6 Identify and address problems in addressing client needs in accordance with organisation procedures

2.7 Maintain all relevant documentation relating to clients and the service delivery and communicate in accordance with organisation procedures

2.8 Maintain high standards of client service delivery in line with procedural and legislative requirements

2.9 Seek provision of services from other workers or agencies as required

2.10 Facilitate strategies and opportunities to meet the needs of people with disability and develop according to organisation policies and procedures

2.11 Facilitate individual differences, rights, needs and preferences within programs

2.12 Incorporate special needs in the development of programs and services

2.13 Communicate the needs of clients to carers and other workers as appropriate

2.14 Make available appropriate program resources

3. Review and monitor programs

3.1 Ensure changes to client service are within policy and budgetary frameworks

3.2 Undertake training as required for implementation to meet changing client needs and community expectations

3.3 Modify specified aspects of the service or service delivery as needed to meet changing client and service requirements

3.4 Ensure changes to client service are within procedural and legislative requirements and maintain high standards of delivery

3.5 Undertake appropriate planning to ensure client needs are met

3.6 Develop required programs

3.7 Make referrals to external services as appropriate

4. Support rights, interests and needs of people with disabilities

4.1 Support and encourage people with disabilities to exercise their rights and independence where appropriate

4.2 Recognise different client requirements in service delivery

4.3 Comply with legal and ethical responsibilities and duty of care

5. Develop and implement a framework for quality service delivery

5.1 Devise strategies to ensure the delivery of high quality services continue to reflect best practice

5.2 Establish and implement protocols and procedures for managing service delivery to reflect best practice in the disability sector

5.3 Identify and address barriers in the organisation that may impact on delivery of high quality service

5.4 Regularly update procedures for managing service delivery to reflect current best practice, relevant legislative changes, and changing client needs

Qualifications and Skillsets

CHCDIS511A appears in the following qualifications:

  • SIS50410 - Diploma of Sport and Recreation Administration
  • SIS50310 - Diploma of Outdoor Recreation
  • CHC50608 - Diploma of Community Services Work
  • CHC60108 - Advanced Diploma of Disability Work
  • CHC50108 - Diploma of Disability