Interact with clients in a regulated environment

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPCCSV5010A, 'Interact with clients in a regulated environment'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Interact with clients in a regulated environment' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Devise interaction strategies.

1.1. Interested and affected individuals and parties are identified.

1.2. Range of interaction strategies is identified, assessed for suitability and selected.

1.3. Resources required to conduct interaction are determined.

1.4. Regulations are reviewed to ensure strategies meet all criteria.

2. Assess demographic, cultural, social and psychological considerations.

2.1. Needs of disadvantaged individuals and groups are identified and incorporated form relevant information and social theory.

2.2. Cultural, social and psychological factors are considered and incorporated.

2.3. Urban, demographic, technological, political and economic effects are considered and incorporated.

2.4. Collective community behaviour is assessed.

3. Communicate legislative requirements to individuals and groups.

3.1. Information is prepared that is clear, accurate and appropriate to the needs of the parties involved.

3.2. All parties involved are informed of the applicable legislation through presentation of information.

3.3. Information is provided to affected parties at an appropriate time and place and in an appropriate way.

3.4. Interaction is undertaken in an orderly manner to ensure all viewpoints are canvassed.

4. Record, analyse and report results.

4.1. Responses are assessed and checked against the project brief.

4.2. Appropriate suggestions for improvement are incorporated into the project brief.

4.3. Accurate report is prepared, including recommendations for approval.

4.4. Overall effectiveness of the interaction is reviewed and evaluated, with action taken where required.

Qualifications and Skillsets

CPCCSV5010A appears in the following qualifications:

  • CPC60108 - Advanced Diploma of Building Surveying
  • CPC50108 - Diploma of Building Surveying
  • CPP50711 - Diploma of Access Consulting
  • FPI40310 - Certificate IV in Timber Truss and Frame Manufacture
  • FPI40410 - Certificate IV in Timber Truss and Frame Design