Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSFPL506A, 'Determine client requirements and expectations'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Determine client requirements and expectations' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Inform client of the financial planning process and services | 1.1. Financial planning process and role and any limits of authority of the representative are explained to the client 1.2. The licensees and principals of the organisation and services and capacity of the organisation, including any relationship to other financial services are explained to the client 1.3. Fees and charges are explained to the client and the client's understanding of these confirmed before proceeding with delivery of service 1.4. Clients with special needs are identified and appropriate action taken or referral made 1.5. Procedures for internal and external complaints handling and resolution are explained to the client |
2. Obtain relevant information on client's existing financial situation | 2.1. Facts and information relevant to the client's particular service request are obtained and confirmed 2.2. Client's expectations, requirements and objectives are identified with clients encouraged to disclose relevant information to determine their personal/financial situation and any special needs 2.3. Relevant information on investments and assets held by the client and their current income, expenditure and liabilities situation are obtained 2.4. A summary analysis of client's financial position is developed based on extent of client disclosure and requirements 2.5. Risk and fraud indicators are identified accurately and consistently and all information is checked for consistency and potential conflict |
3. Determine client expectations and requirements with respect to financial planning service offered by the representative | 3.1. Client is encouraged to express and clarify their expectations from the financial planning process with any concerns identified and responded to promptly and appropriately 3.2. Client's income and investment needs, preferences and priorities are established 3.3. Risk issues and tolerance are explored comprehensively and ethically with the client 3.4. A determination is made that the service being sought is within the capability and authority of the authorised representative 3.5. A referral to another internal representative is made if service required by client is beyond scope of the representative 3.6. Specialist advice is sought where necessary or client is referred to appropriate personnel or organisation where required services are not available or cannot be provided by the practice |
4. Prepare and update necessary documentation where required | 4.1. All relevant client facts, information and financial/personal histories are documented, checked with the client and managed confidentially in accordance with company policy and guidelines and relevant legislation and industry codes of practice 4.2. Client records are created or updated when necessary 4.3. Client documentation, information and histories are filed in a format and location that is readily accessible |