Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSISV306A, 'Receive and record or register a claim'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Receive and record or register a claim' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Receive notification of claim | 1.1. Customer is advised of claims procedure 1.2. Customer is given comprehensive information on the organisation claims procedure, how to make a claim, and any forms required for claim are sent to customer 1.3. Customer queries are answered clearly and accurately |
2. Receive claim | 2.1. New claims advice is checked to verify correct policy detail 2.2. Claims records are checked to ensure that the claim has not been registered previously |
3. Record/register claim | 3.1. Claims data is accurately entered and claims are registered in accordance with organisation procedures and level of authority 3.2. Where necessary government authorities are notified in the correct format |
4. Estimate a claims reserve, including reinsurance as appropriate | 4.1. A preliminary reserve/estimate is calculated, where appropriate, according to organisation reserving policy 4.2. For a routine claim, a determination may be made on acceptance or referral of claim in accordance with organisation policy and procedures 4.3. Need for internal or external service providers is identified, if appropriate 4.4. Policy is checked for reinsurance details, if applicable 4.5. Reinsurers are advised of potential claim, if applicable, by raising reinsurance advice 4.6. Potential impact of the claim on the premium is reported as required |
5. Create claim files or add information to existing files | 5.1. Correspondence is filed in correct claims files and allocated to relevant claims operatives 5.2. All missing information, abnormalities or classification uncertainties are referred according to organisation policy 5.3. An appropriate date is entered into diary system, where necessary 5.4. All information is completed accurately and clearly, and in accordance with legislative and organisation requirements 5.5. Completed documentation is filed or referred for processing if appropriate |