Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSORG603A, 'Establish and prepare operational guidelines in a financial services organisation'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Establish and prepare operational guidelines in a financial services organisation' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Establish scope of the organisation | 1.1. The scope of the organisation, including any service specialisations and restrictions, are identified and documented in the operational guidelines 1.2. Key external relationships and intended client groups are identified and documented in the operational guidelines |
2. Identify legislation, regulations and codes of practice relevant to the organisation | 2.1. The scope of the organisation is matched to legislation and regulations and compliance issues and procedures are identified and documented 2.2. The scope of the organisation is matched to industry codes of practice and compliance issues and procedures are incorporated into the operational guidelines 2.3. Ethical procedures and standards for the organisation are established and incorporated into the guidelines |
3. Establish strategies for the delivery of services | 3.1. Key positions, personnel, job descriptions and authorities are established for the organisation and documented in the operational guidelines 3.2. Administrative procedures including information flow requirements are established and documented in the operational guidelines 3.3. Internal and external resources available to assist in the delivery of services to clients are identified and incorporated into the operational guidelines |
4. Arrange for distribution of information on operational guidelines | 4.1. Mechanisms for distributing updates and amendments are established with opportunities for feedback and interpretation requests established 4.2. Operational guidelines are distributed to all relevant staff with briefings for new staff on the guidelines included as part of induction procedures 4.3. Sections of guidelines relevant to clients including client rights, performance standards and complaint procedures are communicated to clients and displayed where appropriate |
5. Implement and monitor operational guidelines | 5.1. Client service is established to requirements in operational guidelines 5.2. Reporting and monitoring procedures are established for research, client service, transactions, collection and processing of payments and receipts, legislative and regulatory reporting requirements, ongoing services and professional and ethical practices 5.3. Breaches in operational guidelines are identified and appropriate actions are taken |