Educate clients on personal injury management issues

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSPIM403A, 'Educate clients on personal injury management issues'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Educate clients on personal injury management issues' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Identify, develop and implement strategies to educate clients

1.1. Personal injury management educational needs of clients are researched and established

1.2. Current and future educational opportunities are identified from internal and external networks, and utilised to develop effective education strategies

1.3. A variety of strategies are developed to educate personal injury management clients in effective work practices

1.4. Promotional material is developed using appropriate media and in a style and quality to suit audience

1.5. Client feedback is sought and used to improve the provision of education

1.6. Cooperation and support is canvassed from local industry employer organisations

2. Educate clients in the workplace

2.1. The personal injury management message is imparted accurately and in a clear, concise and confident manner which addresses the clients' concerns and enhances their knowledge of relevant issues

2.2. Advice and support are provided at an appropriate time and to facilitate group and individual learning

2.3. The ways in which advice and support are provided engender joint commitment to the objectives of organisation policy and legislative responsibilities

3. Present information at meetings, seminars and public forums

3.1. Information is presented systematically and clearly, and where necessary modified to suit all clients' educational needs

3.2. Presentation and training methods used are appropriate to the clients' background and aptitudes

3.3. Presentation equipment and materials are used correctly and efficiently

3.4. Feedback from individuals and groups is obtained and used to identify and introduce improvement in future presentations


Qualifications and Skillsets

FNSPIM403A appears in the following qualifications:

  • FNS40310 - Certificate IV in Personal Injury Management (Claims Management)
  • FNS40510 - Certificate IV in Personal Injury Management (Underwriting)
  • FNS40410 - Certificate IV in Personal Injury Management (ReturntoWork)