Complete equipment and software upgrades

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ICTTEN408, 'Complete equipment and software upgrades'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Complete equipment and software upgrades' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for upgrade activity

1.1 Obtain relevant legislation, codes, regulations and standards for compliance when conducting work

1.2 Contact customer for site access, security arrangements and location details of equipment for upgrade

1.3 Identify site hazards and notify appropriate personnel to make site safe

1.4 Prepare an upgrade plan against work order and seek approval from customer

1.5 Organise system back-up from support personnel

1.6 Obtain tools and test equipment and check for accuracy and safety

1.7 Allocate specific tasks according to the skill mix of staff involved

1.8 Run test plan on current equipment and identify and rectify problems in consultation with planners

1.9 Complete functional testing of new systems and equipment prior to upgrade to minimise system downtime

1.10 Analyse test results to predict compatibility and interoperability issues of equipment and systems prior to the upgrade work

2. Undertake upgrade

2.1 Implement upgrade according to design specification, following work health and safety (WHS) and environmental requirements

2.2 Follow procedures for upgrade of network in sequential order as defined in instruction manuals

2.3 Monitor progress of upgrade periodically to ensure plans in relation to time and duration are being met

2.4 Notify planner of problems encountered with detail of the impact on the upgrade plan

2.5 Abort upgrade and implement contingency plan if upgrade plan cannot be realised without major disruption to network

2.6 Monitor system response during upgrade and take action according to instructions provided

3. Test upgrade for acceptance

3.1 Undertake tests according to predetermined test plan

3.2 Analyse test results and verify against specified performance levels

3.3 Escalate problems encountered according to enterprise policy

3.4 Invoke reversion procedure to pre-upgrade state, if directed by planners, according to enterprise policy

3.5 Record upgrade test results and provide to network management group

3.6 Run post-upgrade routines according to documented procedures

4. Monitor post-upgrade performance

4.1 Conduct ongoing tests to ensure success of upgrade

4.2 Monitor relevant alarms to measure impact of upgrade

4.3 Review customer complaints to assess impact of upgrade on customer satisfaction

5. Finalise administrative work and clean up worksite

5.1 Complete relevant work documentation and administrative tasks according to enterprise policy

5.2 Amend site records to show upgraded equipment layout

5.3 Organise customer training in the new or modified system

5.4 Clean up and restore site to customer satisfaction

5.5 Collect and dispose of waste material and debris according to environmental requirements

5.6 Declare asset ready for use

5.7 Notify customer of upgrade job completion to obtain sign-off of work order and present with a copy of documentation