Persuade and influence opinion

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPGEN070, 'Persuade and influence opinion'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Persuade and influence opinion' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Prepare for highlevel communication

1.1 Clarify communication objectives, confirm those to be present and identify communication mode.

1.2 Anticipate the likely attitudes of and positions to be taken by those present on the matters under discussion.

1.3 Consider communication styles of those to be present and assess their effect on the tone and likely progress of the discussion.

1.4 Undertake critical self-evaluation of communication strengths and vulnerabilities and compare with other participants' in planned encounters.

1.5 Research and organise subject matter, identify key messages and plan tactics to use personal strengths and maximise outcomes.

2. Critically analyse and respond to opinions

2.1 Listen to others critically and responsively to evaluate complex levels of meaning in spoken communication and to identify bias or unsupported argument.

2.2 Note tone, style, non-verbal elements and points of view of speakers and consider their use in influencing and affecting particular outcomes.

2.3 Analyse reaction to speakers and their point of view to identify and manage emotional triggers and maintain objectivity.

2.4 Welcome opposing or challenging views and examine them for their value in achieving the same ends.

2.5 Examine communication for subtext, significant inclusions and exclusions, socio-cultural values, attitudes and assumptions.

2.6 Explore complex concepts and ideas to clarify understanding, and to challenge and justify interpretations based on underlying assumptions, beliefs and values.

3. Persuade and influence others

3.1 Choose a communication approach to maximise effect with the given audience.

3.2 Assert sustained points of view with determination and conviction.

3.3 Modify content and approach when speaking to an unresponsive audience, and handle diversions and unexpected questions confidently.

3.4 Use a variety of verbal and non-verbal behaviour to explain abstract ideas and expand on complex issues.

3.5 Respond to complex questions and arguments with reasoned explanation.

3.6 Handle disagreements or conflicting personalities objectively and negotiate agreements where possible, concluding with positive summaries of achievement.

4. Reflect on and hone communication strategies

4.1 Seek feedback from others, assess outcomes and analyse underlying interactions and motivations.

4.2 Analyse own vulnerability to emotional and other seductive appeals dispassionately.

4.3 Articulate and use lessons learnt to underpin future interactions.

4.4 Develop and practise sophisticated language structures and features that influence audiences.

4.5 Explore and practise creative and innovative communication strategies for a range of workplace applications.