Deliver medicines to customers outside the pharmacy

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIRCDIS002, 'Deliver medicines to customers outside the pharmacy'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Deliver medicines to customers outside the pharmacy' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Confirm customer delivery requirements.

1.1.Identify pharmacy products and prescription items for delivery.

1.2.Check and confirm customer delivery address, contact details and suitable delivery time.

1.3.Contact customer and confirm products expected, estimated delivery time, payment method and persons authorised to accept delivery.

1.4.Plan deliveries in a logical sequence for efficiency and optimum customer service.

2. Prepare and plan prescription deliveries.

2.1.Verify pharmacist has checked dispensed prescription items against customer order and included required information.

2.2.Complete own check for correct medicines and quantities against prescription.

2.3.Liaise with pharmacist to confirm method of providing customer advice.

2.4.Prepare items for delivery to meet handling and storage requirements.

2.5.Confirm delivery documentation is accurate and complete.

2.6.Use navigation aids to plan most efficient delivery route.

2.7.Schedule deliveries to suit requirements of pharmacy and customers.

3. Deliver medicine to customers.

3.1.Follow organisational procedures when delivering dispensed medicines and other products outside the pharmacy.

3.2.Verify customer or agent identity and age when required.

3.3.Verify correctness of delivered items with customer and ensure customer or agent signs and dates prescription and other delivery documents as confirmation of receipt.

3.4.Arrange for pharmacist follow-up in situations requiring additional assistance or therapeutic advice.

3.5.Receive, check and record payment using point-of-sale systems.

3.6.Make alternative arrangements where delivery has failed.

4. Reconcile delivered items and records.

4.1.Reconcile medicines and other items collected for delivery with items distributed.

4.2.Reconcile payment with value of items sold.

4.3.Accurately complete delivery documentation and records.