Lead tour groups

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SITTGDE004A, 'Lead tour groups'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Lead tour groups' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)

Elements and Performance Criteria




Coordinate group movements.


Maintain the tour schedule wherever possible through effective communication with the group.


Use techniques to promptly attract group attention when required.


Advise the group sensitively and accurately about ways in which minimum disruption and disturbance can be caused to other tour members, host communities and the environment.


Complete physical group movements in an orderly manner, checking group numbers at appropriate times.


Advise customers of appropriate procedures if they become separated from the group.


Provide instructions in a manner and pace appropriate to the particular group.


Encourage customers to seek clarification of instructions where necessary.


Locate lost or late group members, ensure they rejoin the group and are advised of future need to comply with group movements.


Encourage group morale and goodwill.


Use techniques to build group cohesion during the tour.


Balance the needs of individuals and the group in the conduct of the tour.


Deal with conflicts and difficulties.


Assess potential for conflict promptly and take swift and tactful action should conflict arise, to prevent escalation and assist resolution.


Take appropriate action to deal with difficult tour members.


Respond to conflicts and difficulties in a manner likely to optimise the goodwill and morale of the group.


Follow procedures for controlling drug or alcohol-affected customers according to company guidelines and legal requirements.

Qualifications and Skillsets

SITTGDE004A appears in the following qualifications:

  • SIS40310 - Certificate IV in Outdoor Recreation
  • SIS30410 - Certificate III in Outdoor Recreation
  • SIT30107 - Certificate III in Tourism
  • SIT30307 - Certificate III in Tourism (Tour Wholesaling)
  • SIT30507 - Certificate III in Tourism (Guiding)
  • SIT40207 - Certificate IV in Tourism
  • SIT50107 - Diploma of Tourism
  • SIT40107 - Certificate IV in Tourism (Guiding)