Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver TLII4016A, 'Service freight customers'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Service freight customers' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1Confirm freight customer needs | 1.1 Initial inquiries for freight service are handled promptly and courteously 1.2 Nature of freight service required is established with the customer 1.3 Ongoing customer liaison activities are maintained, where applicable, to establish future requirements 1.4 Unusual or special requests for freight service are referred to appropriate personnel for resolution 1.5 Support services required to meet customers' freight needs are established 1.6 Corporate or key account customers' freight needs are continuously monitored to ensure customer satisfaction |
2Provide quotations | 2.1 Costs and conditions of the freight service(s) offered are provided to the customer 2.2 Customer queries relating to quotations are answered promptly in accordance with workplaces guidelines 2.3 Key account or potential key account quotations are handled in accordance with workplaces policies and procedures |
3Calculate freight charges | 3.1 Confirmation is obtained that freight is weighed and/or measured using relevant mass or cubic calculation procedures 3.2 Details relevant to charges are accurately recorded to ensure charge calculations can be verified 3.3 Freight charges are accurately calculated and checked using relevant charge structures 3.4 Method of freight calculation applicable to the service and commodity is established in accordance with workplace policies and procedures 3.5 Freight charge discrepancies are recorded on relevant documentation for adjustment purposes |
4Modify products and services | 4.1 Freight needs of assigned customers are assessed against current products and services offered by the workplace 4.2 Freight services offered by other providers including state, national and overseas providers are continuously reviewed 4.3 Requests for freight services not currently offered by the workplace are referred to appropriate personnel |
5Promote existing freight service | 5.1 Existing freight services provided by the workplace are monitored 5.2 Promotional activities, including information seminars, are participated in and responses are followed up 5.3 Potential new account customers are indentified and details of existing freight services are explained 5.4 Advertising programs promoting existing freight services are promoted to customers 5.5 Advantages of existing freight services are explained to potential customers |