This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

using a range of communication styles to suit different audiences and purposes

communicating with people from diverse backgrounds

responding to diversity including gender and disability

reading complex and formal documents such as legislation and codes of conduct and applying them to work practices

accessing legislation and codes of conduct electronically or in hard copy

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

cultural diversity including issues of racism harassment and victimisation

direct and indirect discrimination such as dress codes that exclude certain groups eg requiring male staff to be clean shaven would indirectly discriminate against Sikhs

own cultural assumptions and their effect on behaviour and work practices

public sector definitions of diversity

the benefits of workplace diversity

ways to ensure effective and equitable delivery of services to diverse clients

equal employment opportunity equity and diversity principles

principles and practices of cultural awareness and crosscultural communication

public sector values and codes of conduct

public sector legislation impacting on workplace diversity

organisational policies and procedures

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unitNil

Corequisite units that must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCB Uphold the values and principles of public service

PSPETHC301B Uphold the values and principles of public service

PSPGOVB Work effectively in the organisation

PSPGOV301B Work effectively in the organisation

PSPGOVB Contribute to workgroup activities

PSPGOV302B Contribute to workgroup activities

PSPGOVA Address client needs

PSPGOV309A Address client needs

PSPGOVA Work in and with small regional and remote organisations

PSPGOV310A Work in and with small, regional and remote organisations

PSPGOVA Use workplace communication strategies

PSPGOV312A Use workplace communication strategies

PSPGOVA Contribute to conflict management

PSPGOV314A Contribute to conflict management

PSPGOVA Give and receive workplace feedback

PSPGOV315A Give and receive workplace feedback

PSPLEGNB Comply with legislation in the public sector

PSPLEGN301B Comply with legislation in the public sector

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of Employability Skills as they relate to this unit

working effectively with diversity in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

public sector legislation regulations policies and guidelines

definition and benefits of workplace diversity

public sector values and codes of conduct

organisational procedures and protocols

current information on diversity issues

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered including coping with difficulties irregularities and breakdowns in routine

working effectively with diversity in a range of or more contexts or occasions over time in contexts such as participating in a workgroup or delivering client services

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

demonstration

observation

portfolios

projects

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Diversity may include:

Colleagues may include:

Legislation, policy and guidelines may include: