Conduct online transactions in an automotive workplace

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver AURSCA011, 'Conduct online transactions in an automotive workplace'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Conduct online transactions in an automotive workplace' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Perform online transactions

1.1 Workplace requirements for online sale of automotive products and services are confirmed

1.2 Online personal authentication information is secured according to workplace requirements

1.3 Appropriate online functions and processes to supply required automotive products and services are determined

1.4 Technical difficulties in accessing and using online facilities are reported to online service provider

2. Administer online transactions

2.1 Online transaction is completed and purchased automotive product or service is dispatched according to terms of online transaction

2.2 Records of transactions are completed and maintained according to workplace procedures

2.3 Workplace records are compared with online records, and irregularities are reported according to workplace procedures

3. Review effectiveness of online transactions

3.1 Automotive products and services rendered are reviewed to determine quality and timeliness of delivery in relation to advertised profile and content

3.2 Customer feedback is analysed against online transaction history to determine customer satisfaction

3.3 Any issues with service provider are reported to supervisor according to workplace procedures


Qualifications and Skillsets

AURSCA011 appears in the following qualifications:

  • AUR20116 - Certificate II in Automotive Administration
  • AUR30116 - Certificate III in Automotive Administration
  • AUR31016 - Certificate III in Automotive Sales
  • AUR21116 - Certificate II in Automotive Sales