Manage rehabilitation or return to work programs

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBHRM509A, 'Manage rehabilitation or return to work programs'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage rehabilitation or return to work programs' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Analyse claims

1.1. Ensure that the organisation has and maintains a current Workers' Compensation insurance policy (or equivalent) as required by the applicable legislation

1.2. Process claims in accordance with organisational policies, and legal and insurance requirements

1.3. Dispute claims where insurer or organisational requirements are not met

1.4. Notify rehabilitation provider in accordance with organisational procedures

1.5. Advise claimants as to whether their claim has been accepted

1.6. Analyse claims to identify the nature of the illness/injury and prepare report/s

1.7. Identify projected period of absence and where rehabilitation assistance is required, and ensure arrangements are made in the work team to deal with absence

2. Establish rehabilitation/return to work program

2.1. Ensure consultation occurs between rehabilitation provider and treating doctor

2.2. Ensure consultation occurs between rehabilitation provider, relevant managers and employee

2.3. Consider job redesign, reduced hours and alternative duties in the light of medical advice

2.4. Design a rehabilitation/return-to-work program to achieve a successful return-to-work

2.5. Obtain approval for return-to-work program by relevant managers

2.6. Establish rehabilitation program with employee

2.7. Undertake risk analysis in relation to proposed program and mitigate risk where appropriate

2.8. Commence program as close to the time of the accident/illness as possible

3. Monitor/evaluate rehabilitation/ return to work program

3.1. Encourage regular feedback/communication between provider, supervising manager and employee

3.2. Organise regular contact and support between provider and employee

3.3. Identify breaches of the return-to-work program and take remedial action promptly

3.4. Refer return-to-work program to workers compensation authorities where breaches occur

3.5. Modify return-to-work program where appropriate if it is not delivering the required outcomes

3.6. Evaluate each rehabilitation/return-to-work program at its conclusion and implement recommendations for system improvement where appropriate

Qualifications and Skillsets

BSBHRM509A appears in the following qualifications:

  • CPC50308 - Diploma of Building and Construction (Management)
  • CPC50210 - Diploma of Building and Construction (Building)
  • SIS50410 - Diploma of Sport and Recreation Administration
  • SIS50110 - Diploma of Facility Management
  • BSB50307 - Diploma of Customer Contact
  • BSB50207 - Diploma of Business
  • BSB50607 - Diploma of Human Resources Management
  • BSB60307 - Advanced Diploma of Customer Contact
  • HLT52007 - Diploma of Practice Management