Work effectively with people experiencing or at risk of homelessness

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCH427A, 'Work effectively with people experiencing or at risk of homelessness'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Work effectively with people experiencing or at risk of homelessness' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Develop knowledge of causes and impacts of homelessness

1.1 Demonstrate consideration of the changing social, political and economic context in which homelessness occurs

1.2 Demonstrate understanding of the historical context of homelessness, supported housing, transitional housing and crisis housing

1.3 Demonstrate understanding of the structural causes which allow and maintain homelessness

1.4 Apply knowledge of the current issues which impact on homelessness

1.5 Identify additional barriers in accessing safe, secure housing for people in specific circumstances experiencing homelessness or risk of becoming homeless

1.6 Demonstrate understanding of the complexity surrounding family violence

1.7 Collect and use the views of key stakeholders andrepresentatives from relevant target groups when collecting information about homelessness

2. Demonstrate commitment to the central philosophies and legal requirements of working with people who are experiencing homelessness or risk of becoming homeless

2.1 Demonstrate consideration and understanding of the underpinning values and philosophies of working with people who are experiencing homelessness or risk of becoming homeless

2.2 Work within relevant service standards and guidelines

2.3 Demonstrate understanding of the legal requirements when dealing with young people who are experiencing homelessness or risk of becoming homeless

2.4 Demonstrate understanding of the legal requirements when dealing with people who are experiencing family violence

2.5 Demonstrate understanding of duty of care requirements and the law of negligence in delivering services to those experiencing homelessness or risk of becoming homeless

2.6 Demonstrate a commitment to access and equity principles in all work

2.7 Where appropriate, ensure opportunities are provided for client participation in service planning and support activities

2.8 Identify personal values and attitudes regarding homelessness and take these into account when planning and implementing work activities

3. Develop a professional rapport with people who are experiencinghomelessness or risk of becoming homeless

3.1 Conduct interpersonal communication in a manner that enhances a client-centred approach consistent with organisation standards

3.2 Communicate with clients respectfully and in a manner that builds trust

3.3 Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices

3.4 Recognise how one's own ethnicity, religion, class and gender will affect interactions with clients

3.5 Recognise the communication needs of clients who are experiencing homelessness or risk of becoming homeless

3.6 Define boundaries and use communication skills that will establish a trusting and respectful relationship

3.7 Take appropriate measures to resolve conflict and interpersonal differences

4. Address issues associated with people who are experiencing homelessness or risk of becoming homeless

4.1 Evaluate personal safety of those experiencing homelessness or risk of becoming homeless

4.2 Make appropriate referrals to ensure client's safety requirements are met

4.3 Recognise trauma and refer to appropriate personnel or services

4.4 Evaluate issues impacting on the person's homeless situation and modify approach appropriately

4.5 Support clients to deal with a range of complex issues

4.6 Work with client to identify potential solutions to complex issues raised including referral to appropriate services and personnel

4.7 Support clients to deal with discrimination

4.8 Advocate as required to facilitate addressing of issues on behalf of people who are experiencing homelessness or risk of becoming homeless

5. Support people who are experiencing homelessness or risk of becoming homeless

5.1 Advocate and negotiate in conjunction with clients where appropriate

5.2 Support clients to advocate and/or negotiate on their own behalf

5.3 Effectively negotiate and create access pathways with support services and the full range of social and private housing providers

5.4 Use a range of advocacy techniques to support people from differing cultural backgrounds, in addition to gender sensitive and age appropriate practice


Qualifications and Skillsets

CHCCH427A appears in the following qualifications:

  • CHC40408 - Certificate IV in Alcohol and Other Drugs Work
  • CHC40108 - Certificate IV in Aged Care
  • CHC52008 - Diploma of Community Services (Case management)
  • CHC41908 - Certificate IV in Youth Justice
  • CHC40308 - Certificate IV in Disability
  • CHC41408 - Certificate IV in Child, Youth and Family Intervention (Residential and out of home care)
  • CHC40608 - Certificate IV in Leisure and Health
  • CHC50508 - Diploma of Leisure and Health
  • CHC40808 - Certificate IV in Community Development
  • CHC41608 - Certificate IV in Child, Youth and Family Intervention (Family support)
  • CHC41808 - Certificate IV in Youth Work
  • CHC52208 - Diploma of Community Services Coordination
  • CHC51208 - Diploma of Child, Youth and Family Intervention
  • CHC40708 - Certificate IV in Community Services Work
  • CHC51408 - Diploma of Youth Work
  • CHC41508 - Certificate IV in Child, Youth and Family Intervention (Child protection)
  • CHC51908 - Diploma of Relationship Education
  • CHC50608 - Diploma of Community Services Work
  • CHC42508 - Certificate IV in Community Services (Information, advice and referral)
  • CHC52108 - Diploma of Community Services (Financial counselling)
  • CHC40908 - Certificate IV in Social Housing
  • CHC50208 - Diploma of Community Services (Alcohol and other drugs)
  • CHC51808 - Diploma of Family Intake and Support Work
  • CHC40508 - Certificate IV in Mental Health
  • CHC41108 - Certificate IV in Pastoral Care
  • CHC50708 - Diploma of Community Development
  • CHC41008 - Certificate IV in Community Services Advocacy
  • CHC50108 - Diploma of Disability
  • CHC50308 - Diploma of Community Services (Mental health)
  • CHC42408 - Certificate IV in Relationship Education

And the skillsets: