Assess and provide services for clients with complex needs

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCS416A, 'Assess and provide services for clients with complex needs'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Assess and provide services for clients with complex needs' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Assess and analyse client needs

1.1 Employ appropriate language and interpersonal skills to ensure diverse needs of clients are identified

1.2 Employ appropriate mechanisms to ensure that all relevant client information is collected

1.3 Seek additional information from specialists as required to assist in assessment of clients

1.4 Ensure all dealings with clients are consistent with organisation standards and practices

1.5 Record information collected and store in accordance with organisation procedures

1.6 Assess information about client needs in accordance with accepted organisation procedures to inform decisions about the relevant services which can be provided to best address client needs

1.7 Assess client information for complexity, urgency and eligibility so priorities for service delivery can be identified

1.8 Provide clients with all relevant information about the range of services required and available to them

1.9 Ensure decisions about client needs are based on a full range of relevant information

2. Identify and provide for the delivery of services to meet client needs

2.1 Identify services that match client needs, from within and outside the organisation

2.2 Establish and maintain relevant networks, to ensure referral of clients to appropriate services

2.3 Assist clients appropriately to access targeted services from within and outside the organisation

2.4 Provide clients with information about the services available to them in accordance with organisation procedures

2.5 Work within own scope of responsibility, to ensure clients have access to services that meet their needs

2.6 Ensure decisions about targeting of client services are based on up to date information about the client and available services

2.7 Consider service delivery and referral options from strengths-based perspective

2.8 Identify own limitations in assessing and addressing client needs, and where appropriate, seek assistance from colleagues, senior staff and experts in the area

2.9 Make appropriate referrals to specialist services based on the assessment of client needs

3. Evaluate client service delivery

3.1 Review the allocation of services delivered to meet client requirements routinely, or as required, to ensure a continuing match

3.2 Review changes in circumstances, environmental factors or urgency of client needs in accordance with organisation practices and procedures to ensure client needs continue to be met

3.3 Collect client feedback on adequacy of service delivery as required by the organisation, to inform revision of service delivery arrangements

3.4 Routinely seek feedback on individual performance in client service delivery from colleagues and clients

Qualifications and Skillsets

CHCCS416A appears in the following qualifications:

  • CHC41308 - Certificate IV in Children's Contact Services Work
  • CHC52008 - Diploma of Community Services (Case management)
  • CHC40808 - Certificate IV in Community Development
  • CHC40708 - Certificate IV in Community Services Work
  • CHC51908 - Diploma of Relationship Education
  • CHC51608 - Diploma of Employment Services
  • CHC42508 - Certificate IV in Community Services (Information, advice and referral)
  • CHC40908 - Certificate IV in Social Housing
  • CHC51808 - Diploma of Family Intake and Support Work
  • CHC40508 - Certificate IV in Mental Health
  • CHC50808 - Diploma of Social Housing
  • CHC42108 - Certificate IV in Career Development
  • HLT51307 - Diploma of Hearing Device Prescription and Evaluation
  • HLT51407 - Diploma of Aromatherapy
  • HLT51507 - Diploma of Kinesiology
  • HLT42507 - Certificate IV in Allied Health Assistance