Provide appropriate and timely information and advice to clients

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSIAD502, 'Provide appropriate and timely information and advice to clients'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Provide appropriate and timely information and advice to clients' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Analyse client expectations, requirements and investment strategies

1.1 Determine client expectations and needs in accordance with client requirements, organisational policy and guidelines, and relevant legislation or industry codes of practice

1.2 Determine appropriate strategies promptly and accurately to meet client needs and requirements

1.3 Carry out research and use relevant research data where appropriate

1.4 Seek and obtain specialist advice and assistance promptly, where required

1.5 Carry out and determine cost-benefit analysis on the various strategies and document where appropriate

2.Develop response consistent with client investment strategies and agreed terms of business

2.1 Select a range of investment options and investment strategies relevant to client requirements

2.2 Explain features of the options, including potential impacts, in a clear, unambiguous way to clients

2.3 Make relevant disclosures as required by legislation, regulations, industry codes of practice or organisational policy and guidelines to clients

2.4 Seek confirmation from clients that they understand the selected options, potential impacts and disclosures

2.5 Explain requirements to put suggested options into effect and obtain agreement to proceed from clients

2.6 Prepare documentation, including suggested options, agreed investment strategies and confirmation of agreement promptly and accurately

2.7 Update and file client records promptly

3. Provide ongoing financial advice and review of portfolio where requested and within agreed terms of business

3.1 Maintain ongoing rapport with clients

3.2 Seek client satisfaction and feedback regarding service performance, portfolio performance and recommended investment strategies

4. Market services and investment opportunities to clients

4.1 Identify potential investment opportunities and provision of additional or ongoing services from review of client records and feedback, and external financial markets

4.2 Identify and implement strategies to inform existing clients of additional or ongoing services and potential investment opportunities

4.3 Seek client feedback on advertising and marketing strategies to monitor the effectiveness of those strategies


Qualifications and Skillsets

FNSIAD502 appears in the following qualifications:

  • FNS60710 - Advanced Diploma of Financial Licensing Management
  • FNS51010 - Diploma of Financial Markets
  • FNS60711 - Advanced Diploma of Financial Licensing Management
  • FNS51011 - Diploma of Financial Markets
  • FNS51811 - Diploma of Financial Services
  • FNS51015 - Diploma of Financial Markets
  • FNS60715 - Advanced Diploma of Financial Licensing Management
  • FNS51815 - Diploma of Financial Services