Develop plans to meet customer and organisation needs

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver TLIP4001A, 'Develop plans to meet customer and organisation needs'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Develop plans to meet customer and organisation needs' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1Contribute to strategic planning

1.1 A contribution is made to a shared vision and values for the workplace by assisting the examination of future opportunities and directions and their use in the shaping of business goals and objectives

1.2 A contribution is made to strategic planning by assisting in the investigation of the business environment of the workplace

2Analyse market needs

2.1 Customer needs are researched and the outcomes analysed and interpreted to establish business options and opportunities

2.2 Opportunities are identified for product and service enhancement through an analysis of existing and potential market opportunities and the development of strategies to strengthen the workplace's market focus in suitable directions

3Contribute to business documentation

3.1 Contributions are made to the preparation of the workplace's business plans/budgets

3.2 All workplace insurance needs are identified and suitable cover taken out

4Communicate to other members of the organisation

4.1 The outcomes of the planning process are communicated to appropriate persons in the organisation and feedback mechanisms used to ensure continuous improvement of the planning process and outcomes


Qualifications and Skillsets

TLIP4001A appears in the following qualifications:

  • TLI40410 - Certificate IV in Transport and Logistics (Rail Operations)
  • TLI41810 - Certificate IV in Warehousing Operations
  • TLI41710 - Certificate IV in Stevedoring Operations
  • TLI42010 - Certificate IV in Logistics
  • TLI40710 - Certificate IV in Transport and Logistics (Rail Infrastructure)
  • TLI40410 - Certificate IV in Transport and Logistics (Rail Operations)
  • TLI41810 - Certificate IV in Warehousing Operations
  • TLI41710 - Certificate IV in Stevedoring Operations
  • TLI42010 - Certificate IV in Logistics
  • TLI40710 - Certificate IV in Transport and Logistics (Rail Infrastructure)
  • TLI42311 - Certificate IV in Rail Infrastructure