Process travel -related documentation

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SITTTSL009B, 'Process travel -related documentation'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Process travel -related documentation' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1

Interpret information required for processing of documentation.

1.1

Identify deadline for preparation and despatch of documents.

1.2

Interpret existing reservation data held for the customer to identify all customer details correctly.

1.3

Identify and interpret details of specific products and services that have been sold and confirmed to the customer and check prices quoted.

1.4

Identify confirmed bookings held for customers and costs quoted by product and service suppliers.

1.5

Identify sources of general information required to issue all necessary documents.

1.6

Check payment status and take appropriate action.

1.7

Check for and report any discrepancies in costs quoted to the customer and actual cost of services and take any follow-up action required to collect shortfall.

1.8

Identify any operational documents required by personnel involved in delivering the tourism product.

2

Process documentation.

2.1

Prepare complete and accurate documentation within designated timeframes.

2.2

Record required details on documentation with accuracy and according to the conditions applicable to the product.

2.3

Make appropriate calculations and record any required costs within documents.

2.4

Action paymentrequired by the supplier at the appropriate time according to organisation procedures.

2.5

Check all documentation for accuracy prior to issue and amend as necessary.

2.6

Process, file and despatch copies of documents according to organisation and supplier procedures and requirements.

2.7

Despatch documents according to customer and organisation requirements.

2.8

Reissue documentation where appropriate and process any required refunds or additional payments required according to conditions applicable to the product.

3

Minimise waste of printed materials.

3.1

Minimise use of printed materials and maximise electronic transmission and filing of all documents to reduce waste and negative environmental impacts.


Qualifications and Skillsets

SITTTSL009B appears in the following qualifications:

  • SIT30107 - Certificate III in Tourism
  • SIT30407 - Certificate III in Tourism (Visitor Information Services)
  • SIT30607 - Certificate III in Events
  • SIT30307 - Certificate III in Tourism (Tour Wholesaling)
  • SIT50207 - Diploma of Events
  • SIT31209 - Certificate III in Holiday Parks and Resorts
  • SIT40809 - Certificate IV in Holiday Parks and Resorts
  • SIT40307 - Certificate IV in Hospitality
  • SIT20107 - Certificate II in Tourism
  • SIT60307 - Advanced Diploma of Hospitality
  • SIT30207 - Certificate III in Tourism (Retail Travel Sales)
  • SIT50307 - Diploma of Hospitality
  • SIT20509 - Certificate II in Holiday Parks and Resorts
  • SIT40207 - Certificate IV in Tourism
  • SIT50409 - Diploma of Holiday Parks and Resorts
  • SIT50107 - Diploma of Tourism