Communicate effectively in the workplace

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver AURC270789A, 'Communicate effectively in the workplace'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Communicate effectively in the workplace' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Write routine texts

1.1. Routine texts of one or more sentences are composed in accordance with workplace requirements

1.2. Routine forms are completed in accordance with workplace requirements

1.3. Spelling, punctuation and grammar rules are followed

1.4. Texts are self-checked for accuracy and presented for progress checks by relevant persons

2. Read routine documents

2.1. Purpose of the text is understood and described

2.2. Main points or ideas presented are described

2.3. New technical words are comprehended

2.4. The meaning of key words and phrases are explained

3. Contribute to workplace communications

3.1. Information is accessed to ensure effective communication when sending or receiving information

3.2. Assistance is provided to colleagues in the workplace to foster common understanding

3.3. Requests for information from colleagues are met

3.4. Documents are kept and maintained in accordance with workplace/enterprise procedures and government legislation

4. Apply basic computer skills

4.1. Computer is turned on according to manufacturer/ component supplier specifications or workplace procedures

4.2. Software is loaded or selected from menu

4.3. File is identified and selected or new file is produced

4.4. Information is entered, edited or deleted using an input device and within workplace designated speed and accuracy requirements

4.5. Document is saved regularly to avoid loss of information

4.6. Document is proof read and amended for accuracy

4.7. Document is produced in required style and format

4.8. Document is printed

4.9. File is saved and closed and program closed or exited according to manufacturer/component supplier specifications or workplace procedures

4.10. Computer is turned off according to manufacturer/ component supplier specifications or workplace procedures

4.11. OHS guidelines relating to screen-based equipment and computer workstations are observed

5. Operate workplace telephone systems

5.1. Telephone system functions are used according to enterprise policy

5.2. Outgoing calls are completed in accordance with manufacturer instructions and enterprise policy and procedures

5.3. Incoming calls are answered promptly and in accordance with enterprise policy and procedures

5.4. Calls are transferred or placed on hold

5.5. Caller is kept informed of delays and action being taken

5.6. Caller details and purpose of call are obtained and documented

5.7. Messages are documented and calls promptly returned if required

Qualifications and Skillsets

AURC270789A appears in the following qualifications:

  • AUR20408 - Certificate II in Automotive Electrical Technology
  • AUR20105 - Certificate II in Automotive Administration
  • AUR31105 - Certificate III in Automotive Warehousing/Distribution Operations
  • AUR30308 - Certificate III in Automotive Electrical Technology
  • AUR30805 - Certificate III in Automotive Vehicle Body
  • AUR30211 - Certificate III in Bicycles
  • AUR21105 - Certificate II in Automotive Sales
  • AUR20205 - Certificate II in Automotive Aftermarket Manufacturing
  • AUR20705 - Certificate II in Automotive Mechanical
  • AUR20611 - Certificate II in Marine
  • AUR21205 - Certificate II in Automotive Warehousing/Distribution Operations
  • AUR30605 - Certificate III in Automotive Specialist
  • AUR30105 - Certificate III in Automotive Administration
  • AUR30711 - Certificate III in Outdoor Power Equipment
  • AUR30511 - Certificate III in Marine
  • AUR31005 - Certificate III in Automotive Sales
  • AUR20505 - Certificate II in Automotive Vehicle Servicing
  • AUR30405 - Certificate III in Automotive Mechanical Technology
  • AUR20905 - Certificate II in Automotive Vehicle Body
  • AUR20311 - Certificate II in Bicycles
  • AUR20811 - Certificate II in Outdoor Power Equipment