Work with forced migrants

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCSET001, 'Work with forced migrants'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Work with forced migrants' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop a professional rapport with people who are forced migrants

1.1 Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices

1.2 Identify how one’s own ethnicity, religion, class and gender will affect interactions with clients and modify approach appropriately

1.3 Identify the communication needs of clients who are newly arrived, traumatised and confused and modify approach appropriately

1.4 Identify where an interpreter is needed and work to ensure that appropriate interpreter services are accessed

2. Plan settlement services

2.1 Identify current issues which may impact on own work or organisation

2.2 Collect, discuss and use the views of key stakeholders and representatives from relevant target groups when determining service requirements

2.3 Develop and maintain links with workers with complementary roles in the provision of settlement services

2.4 Evaluate issues in relation to a person’s culture, family background and interest and modify plan appropriately

2.5 Identifying specific needs of individuals and determine learning program requirements

2.6 Document and agree plan with client and other relevant service providers or stakeholders

3. Address issues associated with people who are forced migrants

3.1 Provide support to clients using a collaborative approach

3.2 Discuss and provide information regarding the range of services available in Australia and the importance of using these services

3.3 Take into account the culture, religion, gender and experiences of the person in all actions and decisions

3.4 Recognise trauma and refer to appropriate personnel or services

3.5 Support clients to deal with loss and grief

3.6 Support clients to deal with discrimination from both the mainstream community and from other ethnic groups

3.7 Support client to make appropriate links both within their own community and within the broader Australian community

3.8 Refer clients to other service providers as required

4. Monitor and review support

4.1 Obtain ongoing feedback from clients in relation to service and support

4.2 Evaluate progress in relation to service provision plan

4.3 Monitor stress and emotions of self and colleagues and implement strategies to maintain wellbeing

4.4 Identify opportunities for improved service provision and modify approach