Work effectively in the financial services industry

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSINC301, 'Work effectively in the financial services industry'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Work effectively in the financial services industry' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Work within industry guidelines, procedures and legislation

1.1 Apply guidelines, procedures, legislation and codes of practice to financial services industry and determine effects on everyday work

1.2 Recognise and follow workplace procedures and instructions for environmentally sustainable work practices, and suggest any potential improvements to appropriate personnel

1.3 Carry out work tasks in accordance with specific organisational policy, guidelines and procedures

1.4 Undertake work tasks to meet organisation’s philosophy, values and objectives in relation to customer service, professional practice and ethical principles

1.5 Seek assistance from appropriate personnel to clarify application of guidelines, procedures and legislation, where necessary

2. Communicate in the workplace

2.1 Use effective listening and speaking skills in verbal communications

2.2 Respond to instructions or enquiries promptly and in accordance with organisational requirements

2.3 Ensure presentation of written information meets organisational standards of style, format and accuracy in line with financial services industry

2.4 Use communication to develop and maintain positive relationships, mutual trust and confidence

3. Work safely

3.1 Follow established safety procedures when conducting work

3.2 Identify designated persons to report queries and concerns about safety in the workplace

3.3 Take action to eliminate workplace hazards or reduce risk

3.4 Follow organisational procedures when responding to emergency incidents

4. Use workplace technology

4.1 Access relevant information management systems and databases according to organisational procedures

4.2 Use proprietary or organisational software effectively to develop workplace documents, input and extract data, and make calculations

5. Work in a team environment

5.1 Provide support to team members to ensure work group goals are met

5.2 Contribute constructively to work group goals and tasks

5.3 Share information relevant to work with group to ensure designated goals are met

5.4 Share opportunities for improvement of group activity with work group members


Qualifications and Skillsets

FNSINC301 appears in the following qualifications:

  • FNS30410 - Certificate III in Mercantile Agents
  • FNS30510 - Certificate III in General Insurance
  • FNS30310 - Certificate III in Accounts Administration
  • FNS30110 - Certificate III in Financial Services
  • FNS41710 - Certificate IV in Insurance Broking
  • FNS30610 - Certificate III in Insurance Broking
  • FNS20110 - Certificate II in Financial Services
  • FNS30710 - Certificate III in Life insurance
  • FNS30111 - Certificate III in Financial Services
  • FNS30311 - Certificate III in Accounts Administration
  • FNS30511 - Certificate III in General Insurance
  • FNS20111 - Certificate II in Financial Services
  • FNS41512 - Certificate IV in Life Insurance
  • FNS41715 - Certificate IV in Insurance Broking
  • FNS30315 - Certificate III in Accounts Administration
  • FNS30415 - Certificate III in Mercantile Agents
  • FNS30115 - Certificate III in Financial Services
  • FNS30615 - Certificate III in Insurance Broking
  • FNS20115 - Certificate II in Financial Services
  • FNS41515 - Certificate IV in Life Insurance
  • FNS30515 - Certificate III in General Insurance